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Error when downloading a template

  • June 5, 2024
  • 2 replies
  • 59 views
G
Newcomer
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Best answer by JohnSantos

@GDotyInland - Are you uploading this template from the same account or from a different account, either in Demo or on the same Environment?  Sometimes, depending on what features are available on the target or source account, templates will fail to load. To correct this issue, you might need to make changes to the settings on your account. 

2 replies

JohnSantos
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  • JohnSantosGuru
  • Guru
  • Answer
  • June 5, 2024

@GDotyInland - Are you uploading this template from the same account or from a different account, either in Demo or on the same Environment?  Sometimes, depending on what features are available on the target or source account, templates will fail to load. To correct this issue, you might need to make changes to the settings on your account. 

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
C
Community Moderator
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Hi @GDotyInland,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

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