eSignature

I’m a new docusign paid user and when I tried to raise a support ticket to get this option “Enable including the Envelope ID on the document” enabled, I’m facing this error saying my plan doesnt support opening cases. Not sure what is wrong? 

I am trying to create a contract for deed, but am not having much luck. how do i create this form? 

How can I reorder pages in a template? I found this Reorder Documents but it did not work.  I have placed a ticket.   Thank you.  

I use PDF files and fill them out before uploading them to DocuSign for sending. I set where the signatures should be, send the document, then open it from the email—but the information I entered is erased.I tried sending another envelope. I entered the text in the right places in DocuSign app, placed the signatures, and sent it. However, when I opened the document from the email, the information I typed through DocuSign was erased again.I do not have the option to open a New Case. I have one free envelope left, but after multiple attempts, DocuSign continues to erase the information in my document.How can I contact support regarding this issue? Additionally, how can I request a refund for documents that were damaged due to DocuSign?

Hi, I've created my first PowerForm, which requires three signers to complete. However, after each signer submits their part, a completion message pops up. Since the first two signers won’t have the final document, I want to prevent any confusion.Is there a way to disable this message? I typically work with WebForms, so I’m unsure if this is a setting that can be adjusted. Any guidance would be appreciated!   

Hi DocuSign Expert,Need your help for this condition below.If I and my colleague have same email to log in to DocuSign, could we do log in and use DocuSign and send envelopes together at the same time?Note: we are in the different region, example I am in Asia then my colleague in USA.Thank you.

As an administrator, how do I enable comments to be used between signers on DocuSign envelopes?

HI, I have sent a document for signing to two people they have completed this,  but on the document they have not signed in the right places.  How do I see what  I sent them, the boxes I added for signing prior to sending it?  Can I then amend if i did it wrong for re-signing?   

Hello all, happy last day of February!A user was interrupted while entering a DocuSign form. When she resumed, the DocuSign session had expired. She did not get a chance to submit it. I see it in the Waiting for Other list. Is there a way to get that envelope submitted? Or does she have to enter it again? Thanks!!!

Keep getting this error. Also, unable to create a support case even on a paid account

I can not edit my payments settingsIt says my account has been suspended (but we purchased two seats and paid around 70 euros) I can not even cancel my suscripción! I’m paying but it says I can not contact support because I have no subscription!

Docusign for the past 2 months has been unable to properly assign templates. If templates are assigned it is taking longer than 10 minutes for the application. Once inside the envelope the document states a template is applied however no template is visible. I then have to remove the ‘so called template,’ reapply the template, wait another 10 minutes and then go back into my envelope. I also can’t get anyone to call me after being a paying customer for over 10 years and sending more 40,000 envelopes in that time. Your customer service, and technical support is lacking. Docusign is wasting at least an hour of my time a day……………………………...

If the person who is filling in the Docusign form types too much on some lines, all I can see is the last partial word before the end of the text box. I am sure there is more typing in there, but I can’t see it anywhere. The PDF doesn’t show it, I can’t get to it from the Docusign original. I really need to see what the person typed, but since the document is signed I can’t seem to get at it.Is there any way to see the overflow or hidden text, once a document has been signed?Thanks!

Hello. I viewed the video related to the ‘Correction’ feature. However, this seems to be referencing corrections to the envelope such as modifying the recipients, add new fields, add additional files. Is there a way to make corrections to the values within the field. For example. The document is sent for signature, the person responsible for reviewing and signing off sees an error, e.g. an incorrect amount value has been entered into a field. What is the process that would allow this type of correction to be made without having to VOID the entire envelope and start all over again. Thank you,Nancy 

Up until about a week ago, when I had a Completed Envelope I could move it to the completed folder. This way it would not show up in my “Sent” items list. I can still follow the steps to move it, but *everything* is showing up in my Sent folder (Void, Declined, Completed). Did DocuSign make a change to the process?

I recently returned to my Docusign account to access some signed contracts that are stored here.  It has been over a year since logging in because we haven’t needed the service, but I was shocked to see all previous documents missing.  I have many folders that I created for each of our clients that had signed contracts, and all of those folders are still there, but are empty.  I have emailed support twice, and have never received a reply, not even to acknowledge they received my inquiry.  I have also read many other posts about missing documents, but none of the solutions helped in my case.I need some urgent help here, I need to access these documents asap.  Thanks.

Hello,I hope all are well.We have a CLM workflow connected to Doc Gen form. On this form, we have an option to enter 3rd party’s signatory’s name and email. Now we wish to add additional signatory, perhaps as reviewer/ approver etc. We know the form can be modified to include these additional details, however we are curious to check if this can be done in e-signature by way of a template or another way we don’t know yet.We would be grateful for any help provided in this matter.Thanks,Usman    

We sent nearly 1,000 sales agreements, each requiring signatures from eight parties. The customer was the first signer, followed by our internal team and management. One of the signers was a manager who has recently left the company, and now we are facing challenges in correcting the envelopes to replace or remove them.Is there an option in DocuSign to bulk correct these envelopes instead of manually updating each one? If not, is there an alternative solution to streamline this process?

I have a developer account which I use to test our Salesforce integration with. I recently started getting the error message “The envelope allowance for the account has been exceeded.” I was under the impression that developer/sandbox accounts did not have such limit but apparently I was wrong. When does this reset or is it possible to increase it? 

Hi , We have requirement to remove the sender name on DocuSign email body when we send document for Signature. Is there anyway to remove thatCurrently in email that recipient receive, The sender name and email is in the email body. Thanks

Is there a way to only receive an email once the envelope is completed vs. the status of all approvers who open the document?

I had a free trial account. Then an administrator at my company added me to the company account, under the same email address that my trial account was on. My account now says that I have 0 sends left. But I should be able to send envelopes because I am on a paid account. f

I can see the ‘specify recipients’ option in settings, but it is greyed out.  I am currently on a Business Pro trial subscription.  How do I enable these options?  Thanks.   

I own an insurance agency and work in an org that has a general contract with DocuSign for signature handling. What permissions do I need to ask my IT team to enable for me to re-send envelopes sent on my behalf?Scenario: I have a central service team that prepares documents for signature. Documents are sent to me and the client at the same time.  I am unable to re-send envelopes without accessing each record in Salesforce and using our salesforce integration button. The issue is the time it takes to access each policy(opportunity), navigate to the signatures section, and click re-send. I wish it were possible from within docusign rather than through an API link with my slow-as-hell CRMWhy: I delegate responsibility for sending documents, but it is still my responsibility to ensure they are signed. I want to re-send this without having to do 9,000 clicks in the salesforce integration and/or wait for someone else to stop what they’re doing and handle my re-send request. Need: Re-send en

I have been charged a fee even though I cancelled my subscription months ago.  It is now impossible to contact support! Help!