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Docusign Discover 2024: Explore What's Next in Agreement Technology

1 month ago

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eSignature

Have Docusign eSignature questions? Find answers here!

5,010 Topics
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5010 Topics

Community UserLegacy User

asked in eSignature

How do I get support for DocuSign Support?

DocuSign support is terrible. Not only is the response time 24 hours from each posted query, but phone support agents barely speak English, and when they can't figure out the answer to your problem after putting you on hold, they disconnect the call. This has happened twice now on a single support case (still unresolved)-- and the support agents never call you back, even though they have my phone number, so it's not a call reception or other phone issue. Is there someone higher up at DocuSign who is in charge of DocuSign Support, and what is their contact info?

1354

4 months ago

Hannah WattsNewcomer

asked in eSignature

Enable Advanced Options

Good Morning! I am somewhat new to DocuSign. When I upload the document and go to advanced options, it has a lock that is greyed out and says “Contact your administrator to enable recipients privileges”. Does anyone know how to enable them? I am the administrator for my account. Thanks,

1622

4 months ago

MG_WealthCentralNewcomer

asked in eSignature

SMS DocuSign Authentication Oddities / Issues - Anyone Else?

Is anyone else experiencing some discrepancies with the SMS Authentication process of signing documents electronically - we’re seeing these today for the first time it seems:In other cases where it is received, some (not all), the sms is being received as ‘from’ 0432 344 240 with standard text “Your OTP is...” in place of the expected: ‘from’ DocuSign with standard text “Your DocuSign” authentication code is...” Some instances a mobile sms for a one-time password isn’t being received by the user; and then multiple attempts later the exact same mobile number will receive the sms - but it’s taking some users 4-5 triggers

692

4 months ago

Luisa BadaNewcomer

asked in eSignature

completed signing PDF returned by email

Sometimes I get an email from docuSign with the signed documents attached and sometimes I need to login to retrieve the documents to download. How can I set it up so the client ALWAYS gets a copied emailed to them? And if it matters, I’m under my brokerages umbrella of users, so it is something they’d need to “turn on” because I can’t find the option anyway on my dashboard/ profile / settings. Thank you !!!

264

4 months ago

DanLloydVMTVNewcomer

asked in eSignature

Need help sending a envelope with 10 contracts within

"The specified envelope has duplicate recipients." This is my error message, however I need 2 people to sign 10 separate documents twice, but they can’t sign first. What can I do? Thanks

356

4 months ago

AMDA RecordsNewcomer

asked in eSignature

Alternate Sender email for notifications

Hi,We currently have several departmental accounts using shared departmental emails who each create and edit their own templates and power forms. However, we are going in the direction of having all public facing accounts use SSO or MFA, which means having individual designated Admin for each department for this purpose.We see that the Display Name for any account can be changed so that emails show as coming from, say “AMDA Records via DocuSign” rather than “John Smith via Docusign”. But we also do not want an individual departmental user receiving all the notifications (voided power forms, student who reply with questions, etc) for the power forms they have created, but I do not see a way to have those go to an alternate email address aside from that of the logged in user. Is there a solution to this? Thank you

462

4 months ago

Community UserLegacy User

asked in eSignature

Can someone tell me a valid REGEX code for adding commas to a number for thousands and so on? Ideally I would love to convert a standard set of numbers to a currency format in a text field.

Example: 12345 entered into a field would convert to 12,345. Ideally it would do currency and adjust to $12,345

1408

4 months ago

Frank MNewcomer

asked in eSignature

I want to export a complete recipient list along with names and emails addresses. Can someone help me?

NisaANewcomer

Anyone else getting Server Error and unable to get into DocuSgn to send envelopes?

1282

4 months ago

RichieBNewcomer

asked in eSignature

Single file from my envelope won't download

I have an envelope with 6 separate documents that I have had signed by my clients. When I try to download the files onto my computer, Docusign says it’s downloading 6 files, but when I open the zip file on my desktop, it always leaves out the first file, and only downloads 5 files. This has happened for a long time, but Docusign used to send me the files as attachments on the “all done” email it sent me, and from there I could download that one file individually. But now, it seems Docusign doesn’t attach the completed files to that email anymore. Any suggestions?

282

4 months ago

karennabeNewcomer

asked in eSignature

Automatic naming of envelopes

All of a sudden when I copy an envelope and delete the document and add a new one, the old document name still comes up as the envelope name. In the past it would always re-name the envelope based on what document I uploaded…????

ferbenloNewcomer

Could you please help me to clarify a doubt, if a person sends me a document to sign it through docusign and if I miss the time to sign it, sending it again consumes a signature license of the person who sent it?

232

4 months ago

EJASO_ESNewcomer

asked in eSignature

Is it possible to add a Schedule to an already signed document?

Is it possible to add a Schedule to an already signed document? For instance: a purchase agreement in which the proof of transfer of the price shall be attached, but the price will not be paid unless the purchase agreement has been signed.

212

4 months ago

stuart haldaneNewcomer

asked in eSignature

'COMPLETED' marked in blue

Good afternoon, I am contacting you guys with a question looking for an explanation as to what the term ‘completed’ in blue actually relates to.In our business we require all E documents to be signed. When this is added does this mean that the individual that has signed the document has actually signed it?some documents we receive from you system has a copy of the signature that was submitted.just looking for more clarification on this to help us understand it. thanks in advance. Stuart Aegon

352

4 months ago

Ajay VaniyaNewcomer

asked in eSignature

How do I find list of documents that were singed in certain period. I am looking to download the list for last 1 week as we spotted some mistake in document and want to rectify affected parties?

152

4 months ago

Triple TNewcomer

asked in eSignature

Updating an email that sends on behalf of a VP's office

Due to a recent staffing change I need to update an email that was sending on behalf of one of our VP Offices. The email being used was a personal email and that person has left our organization and we have no access to their email. I’ve created a new user but don’t see how I can swap it out for the previous email. We’d like to keep all historical envelopes in tact as well.Any help is appreciated.

MomSitterNewcomer

The envelope I initially sent on the 21st of January was voided just recently. I wasn't able to keep track and missed the date it was to lapse.Is there a way to un-void it?Only one signatory was able to sign and upload a couple of documents. I need to download those documents with the "VOID" label.Thanks in advance for any suggestions or ideas that can help me here.

513

4 months ago

Community UserLegacy User

asked in eSignature

Is there a way to extend the time of expiration for an envelope which is expiring soon?

882

4 months ago

PColeNewcomer

asked in eSignature

Using NOTES in Templates and Envelopes

When I add a note of instruction to a document, do I keep myself as the designated signer, or the recipient? I want the recipient to see the note, but I don’t want it to be on the final document.

645

4 months ago

SuzzzzzzyNewcomer

asked in eSignature

the checking limitation of third party

As a lawyers' office，the third party，knowing the enveloping ID，can we search the detailed information such as the date sent and Validity of the envelop？I have searched the website，but I just find the access by senders or recipients.

272

4 months ago

SowmyaNewcomer

asked in eSignature

Email notification even after unchecking all the notification under preference

EJonesNewcomer

I need assistance building a CSV file for Bulk Send and also for how to set up an envelope to bulk send a handbook.

192

4 months ago

CommunityNewcomer

asked in eSignature

Unable to Locate 2020 through 2021 Signed Agreements, Where Are They?

Unable to locate, as in, not showing in my account, all docs signed 2020 through 2021. Account is only going back and showing me files that are the last two years immediately, I need ALL FILES now.

272

4 months ago

jelleymNewcomer

asked in eSignature

Signing order by default

I have an admin account but the option to enable signing order by default is not an option. Has that option gone away or do I not have the right type of admin account?

504

4 months ago

GDotyInlandNewcomer

asked in eSignature

Error when downloading a template

362

4 months ago

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