trouble with delivery when logging in to a remote device

Question

When I log in on my laptop instead of my desktop, I am having trouble with the document getting delivered to the recipient. Any suggestions?

rodolfo.napay · Accepted Answer

Hello ​@ResCon,Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!I'm sorry to hear that your recipients are having issues receiving the Docusign Notification when you use a different device.Please use this link as a reference for the possible reasons and troubleshooting steps for this issue.Why aren't my signers receiving Docusign Notification emails?Let us know if you need further assistance with this.Best regards,Rodolfo | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

rodolfo.napay · Answer

Hello ​@ResConIf you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Let us know if you need further assistance with this.Best regards,Rodolfo | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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