Uploading pdf is removing content from all fields

Question

This is a lease agreement I’ve downloaded from an industry site.  I’ve filled in the fields relating ot the terms of the agreement and just want Docusign for the tenant signatures. When I upload the document, all the content of the existing fields with terms (monthly rent, tenant name etc) all disappear.

marco.tanglao · Answer

Hello ​@Dh24,Thank you for reaching out here in Docusign Community.I suggest that you flattenthe document to ensure that any active section or fields in it will be disabled and avoid any issue uploading in Docusign’s platform.You may follow the steps provided in the link below.How to resolve a document upload error by printing the document to a new PDFIf you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Marco Paulo | Docusign Community Moderator

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