Do you mean you a the first signer and has signed. and the customer is second signer. Do you have sign the envelope? After you want sign the document by Docusign?

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Hello ​@jhenning 

Thank you for reaching out here in Docusign Community.

When a recipient print & sign the document, they should scan and upload it in the envelope in order to complete the signing session. 

The document they printed should have an envelope ID located at the top left side of each page.

Failure to complete the envelope could make the document invalid. 

Most of the senders disable this feature and only enable it if needed, or if the recipient requests. 

This can be disable by going to Admin > Signing Settings > Recipients > Allow recipients to sign on paper

If you found my response a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@jhenning 

If you found our response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!