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Hi
I have a use case where i can not foudn out what’s going on.
My envelope is “completed”, but i can not see any signature date or Inital Here (mandatory)
I was expecteing something like taht :
But i get
Any idea ?
Solved
COMPLETED DOCUMENT but missing INITIAL HERE and SIGNATURE DATE
+2- New Voice
Best answer by ONE ORDER
We found out the problem.
We have update the receipient, but not the tabs linked to him.
That make sense that the document is completed because is more like a free form signing now.
Can someone please close the post ?
Tabs tabs = new Tabs();
//tabs.setSignHereTabs(List.of(signHere));
tabs.setInitialHereTabs(List.of(initialHere));
tabs.setDateSignedTabs(List.of(dateSigned));
+18- Hero
Have you drag the signature date or Inital Here in this document before you send this envelope?
or it is a free form signing(https://support.docusign.com/s/document-item?language=en_US&bundleId=evk1581360654067&topicId=mdf1581360624197.html&_LANG=enus)?
if it is free form signing, the signer should drag it by themself.
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+2- New Voice
Yes , that’s why i would like to know why there is this issue happening.
Or at least if docusign have got some logs or tools to see what happens (i can give envelopeId)
+18- Hero
you can enable the API Request Logging as this document.
Maybe you need create a case with support team.
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+2- New Voice
- Answer
We found out the problem.
We have update the receipient, but not the tabs linked to him.
That make sense that the document is completed because is more like a free form signing now.
Can someone please close the post ?
Tabs tabs = new Tabs();
//tabs.setSignHereTabs(List.of(signHere));
tabs.setInitialHereTabs(List.of(initialHere));
tabs.setDateSignedTabs(List.of(dateSigned));
- Community Moderator
Hello
I hope you are doing well.
It appears that you were able to solve your issue. Favor, may you please mark your answer as the "Best Answer ✅" by clicking “Select as Best”.
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
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