Newcomer

Question

Unable to update username

Forum|Forum|1 year ago
August 30, 2024
6 replies
178 views

Hi,
I am trying to update my details under Settings>Users>Actions and keep getting an error that says An error occurred while getting user detail.

I have seen the same problem from someone else 6 months ago but there is no actual help in it. I have updated my name under Manage Profile but this does not change the location that I want to actually change it.

I do not need/want to give clients my middle name and need it changed asap. Please help

Thank you.

eSignature

Hengfeng Ge

Hero

Is it network issue. Have you try with other network? if not network issue, I think you should create case with support team by https://support.docusign.com with your docusign account.

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Pawan Gangwani

Hero

Hello @JanM

Welcome to the DocuSign Community!

Yes it might be a network issue although if if @JanM wants the edit his user name/details then, he can try using “Profile” icon and “Manage Profile” where he can edit Name etc. right? @Hengfeng Ge

Thanks! Hope this helps.

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J

JanM

Author

Newcomer

@Pawan Gangwani I have already edited details under the Profile icon and 'manage profile’ as stated in my original post. It does not change where I actually need it to change.

N

nathaly.monge

Docusign Employee

Hello @JanM ,

Welcome to the Docusign Community and thank you for posting your concerns!

Apologies for the late reply. Did you upgraded your account from a free account? If so, are you the only user?

If both answers are “Yes” then please note that this is an expected behavior when an account is upgraded from a free account to a paid account. When the account was Free, the account owner's permissions were similar to the DS Admin profile, but not quite. When the account was upgraded to a paid plan, we didn't change the user's permissions. Our system doesn’t allows a user to change their own permissions. You would need to add another Admin to the account that can change your information and then close them up.

If the above is not the case, can you please provide more information.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Docusign Employee

Hello @JanM ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

S

Simpson Galleries

Newcomer

I am having the same issue and it is not a network issue and I do have a paid account.

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