Is it network issue. Have you try with other network? if not network issue, I think you should create case with support team by https://support.docusign.com with your docusign account.

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Hello @JanM 

Welcome to the DocuSign Community!

Yes it might be a network issue although if if @JanM wants the edit his user name/details then, he can try using “Profile” icon and “Manage Profile” where he can edit Name etc. right? @Hengfeng Ge 

Thanks! Hope this helps.

@Pawan Gangwani I have already edited details under the Profile icon and 'manage profile’ as stated in my original post. It does not change where I actually need it to change. 

Hello @JanM ,

Welcome to the Docusign Community and thank you for posting your concerns!

Apologies for the late reply. Did you upgraded your account from a free account? If so, are you the only user?

If both answers are “Yes” then please note that this is an expected behavior when an account is upgraded from a free account to a paid account. When the account was Free, the account owner's permissions were similar to the DS Admin profile, but not quite. When the account was upgraded to a paid plan, we didn't change the user's permissions. Our system doesn’t allows a user to change their own permissions. You would need to add another Admin to the account that can change your information and then close them up.

If the above is not the case, can you please provide more information.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @JanM ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!