The update from Docusign team:

I'm aware there is an issue in relation to what you are experiencing. The update I have at the moment is our engineering team is working with our 3rd party to resolve this issue I will keep you updated on the status. Meanwhile here is the status page you can subscribe for updates: https://status.docusign.com/?_ga=2.190528939.1633700902.1672780328-123825698.1662986922&_gl=1*1x7393u*_gcl_aw*R0NMLjE3MzcwODM4NzkuQ2owS0NRaUEtYUs4QmhDREFSSXNBTF8tSDlsNGVfVkd0TUYzTkFnS19maUFGOUZ4N2tfRWpOX1NISjR1ZXhkaWV4U1VGLXZ4bV9aeGwxQWFBcHNZRUFMd193Y0I.*_gcl_au*NTE4NDA4NDUzLjE3NDE1ODg1ODk

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Also not able to login in Hong Kong

Affects some customers. also please reference:

https://azure.status.microsoft/en-gb/status

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

We got the update from some our customers that they can login now. Hope all customers can login ASAP.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Customers may see errors when logging into ESign (DIRCA-2334)Subscribe

Identified - The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.
Mar 19, 2025 - 07:45 UTC

Update - We are continuing to investigate this issue.
Mar 19, 2025 - 06:13 UTC

Investigating - We are currently investigating this issue.
Mar 19, 2025 - 06:09 UTC

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Got the push notification that the incident has been resolved, could you try again.

Mar 19, 2025

Customers may see errors when logging into ESign (DIRCA-2334)

Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Mar 19, 08:44 UTC

Identified - The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.
Mar 19, 07:45 UTC

Update - We are continuing to investigate this issue.
Mar 19, 06:13 UTC

Investigating - We are currently investigating this issue.
Mar 19, 06:09 UTC

CLM UAT: Some customers may experience intermittent delays in requests (DIRCA-2336)

Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Mar 19, 04:00 UTC

Investigating - We are currently investigating this issue.
Mar 19, 03:22 UTC

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hello ​@pf_Lulu ​@Aisling,

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.