User Contact Support Directly

Forum|Forum|1 year ago
March 17, 2025
3 replies
99 views

The Admin Release Notes dated March 12th indicates that all users now have the ability to contact Support directly. Is there a way to disable this new feature? We want our users to direct all their issues to our internal HelpDesk.

Support Case

Best answer by Michael.Rave

@HKarcher

I think you misread the latest Admin Release Notes, as the change it related on where eligible users are able to create a support case. There have been no changes to who is able to contact Docusign Support:

Docusign users and administrators can now create support cases directly from their Docusign accounts. Eligible users who are logged into an account can select Contact Support from the Help menu to create a new support request.

Michael.Rave

Answer

Docusign Employee

@HKarcher

I think you misread the latest Admin Release Notes, as the change it related on where eligible users are able to create a support case. There have been no changes to who is able to contact Docusign Support:

Docusign users and administrators can now create support cases directly from their Docusign accounts. Eligible users who are logged into an account can select Contact Support from the Help menu to create a new support request.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

H

HKarcher

Author

Newcomer

@Michael.Rave Thank you for clarifying my misunderstanding!

M

marco.tanglao

Docusign Employee

Hello @HKarcher

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.