Second signature only for certain users?

Hello ​@Katrin ,

Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!

Here are the steps on how to add another signature on a profile.

1. Select your profile image and go to Manage Profile.
2. Click on Signatures.
3. Select ADD SIGNATURE to create a new signature.
4. In the signature dialog box, enter your name and initials, and choose one of the following options:

• CHOOSE: Select any of the preformatted signature styles.
• DRAW: Create a freehand drawing of your signature and initials.
• UPLOAD: Upload your own signature and initial image.

5. Finally, select CREATE to accept the new signature.

You can repeat these steps to add multiple signatures.

Also if you receive a document to sign that had a different name from what is saved on your signature, it will also trigger a new signature to be created.

Let us know if you need further assistance.

Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello Rodolfo,

thank you very much for your reply! We are familiar with this procedure. The problem is that it works for certain users and not for others. As mentioned, all users have the same authorizations.

Hello ​@Katrin 

Kindly check if the affected users are correctly signed in using the correct account. 

Most of the users issue they have another account setup using the same email that is on a trial or free account which is why they can’t get the appropriate entitlements.

You may advise the affected user’s to follow the steps provided in the link below. 

Switch Between Docusign Accounts

Switch Between Accounts on Different Sites

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@Katrin 

If you found our response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Let us know if you need further assistance with this.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!