Back to Docusign.com
The Admin Release Notes dated March 12th indicates that all users now have the ability to contact Support directly. Is there a way to disable this new feature? We want our users to direct all their issues to our internal HelpDesk.
Solved
User Contact Support Directly
+2- Newcomer
- 1 reply
Best answer by mrave
I think you misread the latest Admin Release Notes, as the change it related on where eligible users are able to create a support case. There have been no changes to who is able to contact Docusign Support:
Docusign users and administrators can now create support cases directly from their Docusign accounts. Eligible users who are logged into an account can select Contact Support from the Help menu to create a new support request.
+14- Docusign Employee
- 929 replies
- Answer
I think you misread the latest Admin Release Notes, as the change it related on where eligible users are able to create a support case. There have been no changes to who is able to contact Docusign Support:
Docusign users and administrators can now create support cases directly from their Docusign accounts. Eligible users who are logged into an account can select Contact Support from the Help menu to create a new support request.
+8- Community Moderator
- 415 replies
Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Marco Paulo | Docusign Community Moderator
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.