eSignature

I write this question from a different account then the one the question is about… I created and paid for an account per my work email. Got the payment confirmation, but no activation email.When I contacted sales, they can see my account is set on “no paying costumer”, but I did pay!When I try to login I get an email saying there is no account on the concerning mailadres.But sales can't help me and I can not log in to make a support ticket!Help!

I was auto renewed and charged for my account yesterday that I was not intended to, and I haven’t used Docusign for a while. I canceled my account immediately, but Docusign won’t stop my plan till a year later and said I was not eligible for a refund. I was trying to contact the support center to open a case to get refund but found that I was not able to log into the support center. It was extremely difficult and frustrating to follow the online instructions and messages, and it took me hours searching on solutions and I still couldn’t log in to the support center. Can anyone help me from there?

My step father passed last year and I am trying to help my mother access a contract on this site to avoid having a lien placed on her home. I have the POA, etc., necessary to do this on her behalf. I tried using the contact support link to speak to someone, but it is impossible.Any help is appreciated.

Hello, I am trying to send over a document for two people to read and sign. They cant read what i have filled out in the document blanks with the “text”tool. they just receive my blank template with nothing filled in. How do i fix this?  

How do you change the format on date so it reads _____ day of _________ , 20____

I have an user (real estate agent) changing companies. How can they open their own Docusign account and transfer their envelopes to them? Thanks

I am having trouble changing the default name that is prompted when filling out documents. I have changed the name of the account, but it does not solve the issue. I am trying to change the name of the user in the Admin tab but I am given “An error occurred while getting user detail.”. How can I fix this? 

I was thrilled to attend DocuSign Momentum on April 16. The conference was insightful, well‑structured, and truly revolutionary, and the executive experience was outstanding. Proud to be part of the DocuSign community!

Years back when I started with DocuSign it took a bit of time to set up the profile/branding, etc. for my e-signature documents. I unfortunately had no use for DocuSign last year so plan to cancel my subscription for now. My question is - Will my profile remain in the system so when I go back to DocuSign down the road and pay again I don’t have to start from scratch? Or will I need to create a new user account in the future and do the whole set up again?

I recently logged into my Docusign account on my iPhone. I then received an email with a verification code. Which I entered and logged in like normal. Then later I was sorting through some spam emails and I noticed I had emails from Docusign in my focused and other tabs. So I decided to go back and check the actual email address which was. dse@camail.docusign.net  Which is somewhat suspicious looking. So I checked Grok and did a google search but can’t find anything that verifies it being a legitimate email used by Docusign. Can anyone verify if this is a legitimate email or not? If it is a phishing email that provided me with a verification code which actually logged me into my account does that mean my accounts compromised? 

Want to confirm my understanding of envelopes - I see that once something is signed it’s counted as an envelope, but want to confirm, once sent, it’s all still counted, whether:voided declined expired not completedMany thanks! 

Hello - I am trying to reach business support but there is a message that pops up saying my account does not qualify for it. I have business pro. 

I have a customer that has asked me to build a template with 1 recipient. That recipient may or may not be able to answer all the questions in the form. If they can fill out all the fields, then the envelope would be complete. If they cannot answer all the questions, they would like the ability to forward or assign the remaining fields to another recipient. The next recipient should receive the partially completed envelope. The Assign to Someone Else option erases all previous responses. Are there any options in DocuSign that can accomplish the ask?

Hello,How can SMS authentication be applied to a web form?

I received an email from an unknown sender. Outlook marked the email as unable to verify sender so may not be safe to open. I do not want to open the unknown Docusign document. How can I verify it is safe to open ?Sincerely,BobA57 

I think I know the answer, but I want to confirm to make sure we’re optimizing our envelope usage.  If I have multiple documents for a signatory, can I send them in multiple/separate emails and still count it as an envelope? Can I add a document to an envelope once it’s sent? For instance, I have a new hire, I’ve sent an envelope, but I realized I forgot to include something in the original envelope...

Here I have tried Email blurb and also other thingsBut i want to remove the email sender name & email from the EMAIL notification which is not happening.We tried commenting the things in EMAIL resource file too but didnt help.Also, we are trying to disable the welcome screen on the review document page while signing that is also not working.Can some one help in this scenarioThanks.

Is there a Regex for this format?I have found several but none of them have worked in Docusign^(0?[1-9]|[1-2][0-9]|3[0-1])-(jan|feb|mar|apr|may|jun|jul|aug|sep|oct|nov|dec)-[1-2][0-9]{3}$

Can I store and add company stamps (a scan/picture) to documents in Docusign before I send the document to the signatories ? How ?

I am trying to evaluate features for a client who is interested in buying DocuSign. I had installed theDocusign CLM: Streamlined Contract Lifecycle Management appexchange app in sandbox and also created a trial account and configured the connection with Salesforce.For some reason I can create Merge field but cannot select standard/merge fields to drop it on the template.Can someone let me know how this can be fixed or do we need to purchase it to evaluate the feature

Hello,I’ve made my template mobile friendly but it’s not allowing my staff to sign on their device as they get a pop up saying “Signing Mobile Not Allowed” and “Signing this envelop on a mobile device is not allowed, please use a computer”. This is our first day with it so I apologize for our ignorance.

I would like to display the following.I have a value that occurs e.g. 5 times in the form. (Example credit card number). I lead the user to the first credit card number field using the mandatory field and he fills it in.The other 4 fields should be filled automatically with the value of the first entry. Is that possible?Many thanks in advance.

I received an e-mail from a person I do not know. It was in reference to a Paypal account payment for bitcoin that included a DocuSign notice. I wanted to speak to a customer service rep for fraud detection. I am unable to find any phone numbers available. This is terrible, or actually non-existent, customer service. Please send me a phone number so I can find out how bad a situation this may be.

I added a new user to my group (I am an Administrator).  She was able to access it yesterday, but today, her account is closed.  I did not close it, nor did she.  How do I stop this from happening.  She was added to a valid group with is used by others.  

My documents require a series of signatures for compliance purposes. Occassionally, the CFO will reassign to his delegated signer whose required signature immediately follows the designated signature.This designated/assigned signer says they are not offered a second opportunity to sign where required.How can I allow mobile access to signing for this individual who gets assigned as delegated signature, immediately followed by their assigned signature.They have responded saying they cannot get the second signature placed, even after I resend the document.