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Should envelopes sent to bulk recipients appear in the bulk actions log? I enabled this on our account and a user informed me they sent 30+ envelopes yesterday using bulk sending. However, I see nothing in the logs. Perhaps I am not looking in the right place?
Solved
Bulk Sending
+5- Troubleshooter
Best answer by Melanie.Panguito
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand you are trying to search for the envelopes sent in bulk by your users, and they do not appear in the Bulk actions logs. I apologize for the inconvenience, and rest assured, I will make every effort to assist you.
The Bulk Actions log does not include details about Bulk Send. However, you can access another user’s bulk send envelopes and manage them using Shared Access: Shared Access to Envelopes. Another is to utilize the Standard Report: Envelope Report.
I hope this is helpful to you. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily.
Let us know if you need further assistance with this. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- Answer
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand you are trying to search for the envelopes sent in bulk by your users, and they do not appear in the Bulk actions logs. I apologize for the inconvenience, and rest assured, I will make every effort to assist you.
The Bulk Actions log does not include details about Bulk Send. However, you can access another user’s bulk send envelopes and manage them using Shared Access: Shared Access to Envelopes. Another is to utilize the Standard Report: Envelope Report.
I hope this is helpful to you. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily.
Let us know if you need further assistance with this. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+5- Troubleshooter
Thank you. As Administrators in our organization, we do not want to use Shared Access or the Envelope Report to monitor bulk send actions across many teams using DocuSign. After my post, I noticed in our developer environment the Monitor solution has an option to setup an alert for bulk sending. This likely makes the most sense but we currently do not have Monitor on our production environment. We are not sure yet if we will take on additional cost for this added service.
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