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About once a month I get an e-mail that says someone may have accessed my account (through COINBASE this month) and they want to know if I authorized this or not. When I called the number (a Los Angeles area code, not a 1-800 number) I got someone who really didn’t speak English. The e-mail LOOKS like it came from docusign, but how can I tell if this is legit or if this is a scam? Thank you.
Solved
Scam or not?
- Newcomer
Best answer by Melanie.Panguito
Hello
A warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand you've received some emails that came from Docusign, which you're unsure about their legitimacy. I apologize for any inconvenience.
If an email is received from a sender you do not recognize or if you were not expecting documents sent via Docusign, our Trust website and security teams have prepared an incident reporting guide. For the latest information on reporting phishing or fraud attempts, please follow the link below:
Recognizing and Reporting Suspicious Activities | DocuSign
There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: docusign_combating_phishing_whitepaper.pdf
I hope this is helpful to you. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily.
Let us know if you need further assistance with this. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- Answer
Hello
A warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand you've received some emails that came from Docusign, which you're unsure about their legitimacy. I apologize for any inconvenience.
If an email is received from a sender you do not recognize or if you were not expecting documents sent via Docusign, our Trust website and security teams have prepared an incident reporting guide. For the latest information on reporting phishing or fraud attempts, please follow the link below:
Recognizing and Reporting Suspicious Activities | DocuSign
There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: docusign_combating_phishing_whitepaper.pdf
I hope this is helpful to you. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily.
Let us know if you need further assistance with this. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Respected Advisor
I’m not sure if all the information re: where to send a scam email is correct - but there is a list of things to look for in an email from DocuSign to identify if it is legit.
https://www.docusign.com/trust/security/incident-reporting
I will add, I do not think the number you called is legit - mostly because DocuSign seems to have done away with all phone support. As a precaution, I would change my DocuSign password, just in case someone is trying to hijack your account.
good luck!
mr1
- Community Moderator
Hello
I trust all is well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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