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Hi there, I’m a real estate agent.  I’ve been using docusign for over a decade.  I’ve never had soo many issues with his company.  Docusign has charged me an extra subscription and will not get back to me.  It’s been a week since this has happened.  I opened a case and they keep sending me the same email over and over stating that they are sorry and will call me the next day.  How does this company get away with no customer service!  Does anyone have any advice?  Thanks!

Hello ​@Eldoroddo,

Thank you for reaching out, and welcome to the Docusign Community! I am so sorry to hear about your billing issues, and I understand that your recent experience has been less than ideal. While we cannot discuss billing here in the public forum due to its sensitivity, as outlined in the DocuSign Community Guidelines and Code of Conduct, kindly send me a private message of your case number, along with your account number and email address, and I will follow up with the expert handling your case.

I will be in the lookout for your message. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hi Melanie, thank you for your help.  Here’s my information:

Account #****

Case#****

Email: *************

 

Hello ​@Eldoroddo,

Thank you for getting back to me. Please be advised that I have edited your reply and removed your Personally Identifiable Information, as this is a public forum. Please check this for more information: Community Guidelines. To send a message, you can click my profile, then send message.

I was able to take note of your details, and I will get back to you as soon as I have an update. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@Eldoroddo,

I have escalated your case. You can reply to the email once Docusign Support sends you an update for the case. Please send me a private message if you haven't received any update within 24 hours. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

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