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Old Documents

  • May 6, 2025
  • 2 replies
  • 30 views

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Is there a way to get ahold of documents that were sent to you, when you weren’t a user? Before you had an account? 

Best answer by mr1

@KaryssaJ :

 

If you have the original email you can try to follow the link/request a new link. Or you could contact the sender and have them forward you a copy. But I do not believe DocuSign stores documents outside of accounts.

 

good luck

mr1

2 replies

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  • Respected Advisor
  • Answer
  • May 7, 2025

@KaryssaJ :

 

If you have the original email you can try to follow the link/request a new link. Or you could contact the sender and have them forward you a copy. But I do not believe DocuSign stores documents outside of accounts.

 

good luck

mr1


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  • Established Contributor
  • May 7, 2025

You’ll need to access DocuSign from the email address the old ones were sent to.  So if they were sent to you when you had a @yahoo email address but now you use @gmail, then you’ll need to sign in to DocuSign with that yahoo email.