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Newcomer
May 6, 2025
Solved

Old Documents

Is there a way to get ahold of documents that were sent to you, when you weren’t a user? Before you had an account? 

mr1Answer
Digital Leader
May 7, 2025

​@KaryssaJ :

 

If you have the original email you can try to follow the link/request a new link. Or you could contact the sender and have them forward you a copy. But I do not believe DocuSign stores documents outside of accounts.

 

good luck

mr1

MR1

2 replies

mr1Digital LeaderAnswer
Digital Leader
May 7, 2025

​@KaryssaJ :

 

If you have the original email you can try to follow the link/request a new link. Or you could contact the sender and have them forward you a copy. But I do not believe DocuSign stores documents outside of accounts.

 

good luck

mr1

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MR1
Established Contributor
May 7, 2025

You’ll need to access DocuSign from the email address the old ones were sent to.  So if they were sent to you when you had a @yahoo email address but now you use @gmail, then you’ll need to sign in to DocuSign with that yahoo email.

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