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email for esignature not received

Forum|Forum|1 year ago
April 22, 2025
6 replies
127 views

I did not receive the email to sign a document (I suppose the other party recipient also dit not). What is the problem here.

Best answer by mr1

@zaba :

There are several reasons why you might not have received the email:

your email was entered incorrectly

your email provider blocked ‘DocuSign’

the message went to spam/junk

You can check your spam/junk folder and ask the sender to verify your address and resend.

My office just finished up a busy season - and I had to resend over a dozen messages to people who did not receive them. A few took several retries before the message was received.

good luck!

mr1

Hengfeng Ge

Hero

have you set recipient order for signer? could you share the screenshot of recipients in Envelope?
if the setting is correct, please open a case with support team and confirm whether got 250 code from you mail server.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

mr1

Answer

Respected Advisor

@zaba :

There are several reasons why you might not have received the email:

your email was entered incorrectly

your email provider blocked ‘DocuSign’

the message went to spam/junk

You can check your spam/junk folder and ask the sender to verify your address and resend.

My office just finished up a busy season - and I had to resend over a dozen messages to people who did not receive them. A few took several retries before the message was received.

good luck!

mr1

MR1

Z

zaba

Author

New Voice

thank you all for your help !

J

Jenny.Martin

Community Moderator

Hello @zaba,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Z

zaba

Author

New Voice

Hi,

I have checked all the suggestions by mr1. Thank you.

However, I am quite sure it was the right adress and it was not in my junk box.

I have rresent and it worked so I dont know what went wrong. I know for the 1st try that my recipient received it but not me the sender (while I choose so).

Anyway thanks for the help.

J

Jenny.Martin

Community Moderator

Hello @zaba,

Thank you for your reply. Should you require any additional assistance, feel free to reach out.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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