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Good Afternoon - When I logged into my account just now to send an envelope to a client for signature, I had a message on the main page that I do not have access to send envelopes. I have had the ability to send envelopes since my account was opened several years ago. I sent an envelope two weeks ago. What has changed to my account? Thank you for your help.
Solved
No Access to Send An Envelope
- Newcomer
Best answer by Jenny.Martin
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
If you are still unable to send an envelope, you may consider verifying the following;
- If you have multiple accounts with Docusign, verify that you are logged into the specific account that has permission to send envelopes.
- If you are part of an organization, contact your account administrator to ensure your permissions are correctly configured and that your user role has not recently changed.
I hope you find this helpful. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know, and I will gladly help you address the situation as soon as possible.
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
If you are still unable to send an envelope, you may consider verifying the following;
- If you have multiple accounts with Docusign, verify that you are logged into the specific account that has permission to send envelopes.
- If you are part of an organization, contact your account administrator to ensure your permissions are correctly configured and that your user role has not recently changed.
I hope you find this helpful. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know, and I will gladly help you address the situation as soon as possible.
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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