No Access to Send An Envelope

Question

Good Afternoon - When I logged into my account just now to send an envelope to a client for signature, I had a message on the main page that I do not have access to send envelopes. I have had the ability to send envelopes since my account was opened several years ago. I sent an envelope two weeks ago. What has changed to my account? Thank you for your help.

Jenny.Martin · Accepted Answer

Hello ​@JulieT3500,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.If you are still unable to send an envelope, you may consider verifying the following;If you have multiple accounts with Docusign, verify that you are logged into the specific account that has permission to send envelopes.If you are part of an organization, contact your account administrator to ensure your permissions are correctly configured and that your user role has not recently changed.I hope you find this helpful. Ifyou found my response to be a useful solution to your question, could you please click the "Best Answer✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know, and I will gladly help you address the situation as soon as possible.Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Jenny.Martin · Answer

Hello ​@JulieT3500,I hope you are doing well.If you found my response to be a useful solution to your question, could you please click the "Best Answer✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.