Hello ​@JulieT3500,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

If you are still unable to send an envelope, you may consider verifying the following;

• If you have multiple accounts with Docusign, verify that you are logged into the specific account that has permission to send envelopes.
• If you are part of an organization, contact your account administrator to ensure your permissions are correctly configured and that your user role has not recently changed.

I hope you find this helpful. If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@JulieT3500,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.