New Voice

Solved

How to retrieve a copy of a document that I signed electronically and did not have a copy and the link has expired

Forum|Forum|2 years ago
April 26, 2024
10 replies
7827 views

I am a tenant and the realtor sent me my lease to sign. After signing, he did not send me my own copy after he has verified it. He did not send me a copy and I did not download the document I signed. The link has expired. Is there any means by which I can have a copy of what I signed?

Best answer by Jenny.Martin

Hello @hsinihsu,

Thank you for reaching out to the Docusign Community! I appreciate you bringing your question to this Community.

Yes, the sender may still be able to locate the envelope, and you can retrieve it from them.

You can also use the security code from the original email you received to access the document.

When you receive an email inviting you to electronically sign a Docusign document, a 33-character alphanumeric security code appears at the bottom of the email. This string of letters and numbers is a unique ID for the document you received. Use this code to get the document to sign, save, and print.

To begin:

Navigate to www.docusign.com.
At the top of the page, select Access Documents.
Copy the security code from the email and paste it into the Security Code text box, and select GO.

Security Code

Article: Use a Security Code to access Docusign documents | How do I access a signed Docusign document?

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hengfeng Ge

Hero

Do you register DocuSign account before they send you the envelope?

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Justin Jiang

Established Contributor

Check Your Email: Start by thoroughly checking your email inbox, spam, or trash folders to see if a copy of the signed document was sent to you by the realtor or by DocuSign at any point. Search your email using keywords like "DocuSign," "lease agreement," or the realtor’s name.
DocuSign Account: If you have a DocuSign account, log in and navigate to the ‘Documents’ or ‘Completed’ section to find your document.
Contact the Sender: Reach out to your realtor and request them to resend or share the document again. Realtors usually keep a signed copy of the lease and should be able to provide you with a new copy.
DocuSign Customer Support: If you cannot retrieve the document through the above methods, consider contacting DocuSign customer support for assistance.

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

C

Christopher.Alpizar

Docusign Employee

Hi @Clovis,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Clovis

Author

New Voice

Hi Christopher, I really do need help on this.

Lab Computing Analyst

C

Christopher.Alpizar

Docusign Employee

Hello @Clovis,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you need to access an envelope that was sent to you by your realtor.

Are you able to locate the envelope notification in your email?

When you click on the expire notification link the system should send you a new link to access the envelope that you are requiring.

For unauthenticated users, as a security measure, the envelope links in email notifications automatically expire after five clicks or 48 hours. Signers can easily request a new link, or, if they have a Docusign account, they can access the document by logging into their account, even if the email link has expired.

If you add an access code, the code remains the same for any new link generated. If your account security settings require signers to authenticate every time they view documents, then the link will not expire.

For more information on email notification link expiration, see this Support article.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

D

Diane

Newcomer

I am in the same situation You mention it is easy to obtain a new link

Can you please elaborate? How to get that ?

I now became a member against my choice only because it promised to give me my signed document

But there was no document there

So tell me please how to find my document?

Thank you !!!!

C

Christopher.Alpizar

Docusign Employee

Hello @Diane,

Thank you for reaching out to the Docusign Community.

Did you follow the steps in this guide Do Docusign envelope notification emails expire?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

H

hsinihsu

New Voice

Hi Christopher, I have the same issue. I signed a contracted in 2023, but never got a completed email from docusign (or I cannot find it, not in the spam folder either). How do I retrieve the contract? Can it be locate by the sender and signer’s email addresses?

I didn’t log in when I signed so couldn’t use my account to locate either.

J

Jenny.Martin

Answer

Community Moderator

Hello @hsinihsu,

Thank you for reaching out to the Docusign Community! I appreciate you bringing your question to this Community.

Yes, the sender may still be able to locate the envelope, and you can retrieve it from them.

You can also use the security code from the original email you received to access the document.

When you receive an email inviting you to electronically sign a Docusign document, a 33-character alphanumeric security code appears at the bottom of the email. This string of letters and numbers is a unique ID for the document you received. Use this code to get the document to sign, save, and print.

To begin:

Navigate to www.docusign.com.
At the top of the page, select Access Documents.
Copy the security code from the email and paste it into the Security Code text box, and select GO.

Security Code

Article: Use a Security Code to access Docusign documents | How do I access a signed Docusign document?

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

J

Jenny.Martin

Community Moderator

Hello @hsinihsu,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.