Hello ​@Mags,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand that receiving an error message when signing a Powerform Agreement can be frustrating. I sincerely apologize for the inconvenience.

Would you please try the following troubleshooting:

• Clear history and cache/cookies and set it to "All time."
• Try a different browser(s).
• Try to use Incognito. 
• Different Internet networks, such as on a mobile device using data with Wi-Fi disabled.
• Try a different device.
• Enable/disable VPN if applicable

If the issue persists, the best course of action is to report it to the sender. The potential cause could be related to the settings on how the Powerform was set up, and only the sender controls this.

Feel free to let us know if you have any other questions. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Mags,

I trust all is well. If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? It helps other community members who might have similar questions. Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.