Error Message When Trying to Sign PowerForm

Question

Hello, I received a Contract Licensing Agreement from a company on April 15. I was able to access the Agreement, but did not sign it. I tried to sign the Agreement on April 21 and now I am receiving the error: “Unable to load PowerForm signing process. Error: An error has occurred.” I contacted the company that sent me the licensing agreement and they said to wait 1 business day and try to sign it again. I did that and I still received the same error. How can I access this agreement so I can sign it?

Thanks!

Melanie.Panguito · Accepted Answer

Hello ​@Mags,Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.I understand that receiving an error message when signing a Powerform Agreement can be frustrating. I sincerely apologize for the inconvenience.Would you please try the following troubleshooting:Clear history and cache/cookies and set it to "All time."Try a different browser(s).Try to use Incognito.Different Internet networks, such as on a mobile device using data with Wi-Fi disabled.Try a different device.Enable/disable VPN if applicableIf the issue persists, the best course of action is to report itto the sender. Thepotential cause could be related to the settings on how the Powerform was set up, and only the sender controls this.Feel free to let us know if you have any other questions. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Melanie.Panguito · Answer

Hello ​@Mags,I trust all is well.If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. Let us know if you need further assistance. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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