Clients don't get envelopes or hours later

Question

I need help understanding why that I’ve recently sent different envelopes to different clients and they don’t get a docusign notification even if we change emails.

Drewcifer · Accepted Answer

DocuSign had some uptime issues this week and last. Is that issue ongoing?

If you go into your sent envelope, find the “More” link on the left-ish top-ish of the screen. One of the items on the dropdown should show “History” that will show you that the envelope was delivered to their email carrier or not.

Once their carrier gets it, all bets are off. They could decide that DocuSign is spam and be auto-filtering it. But as long as history shows you sent it, then you’ve done all YOU can.

Melanie.Panguito · Answer

Hello ​@jc5498,I trust all is well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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