Our Docusign account is enabled with Legal Disclosure, so the Electronic Record and Signature Disclosure (ERSD) is shown to each new recipient who is going to sign or add other information. In this window, there is at the top Sender Name followed by the account name, as in the following screenshot :
I am looking for a way to remove/hide the Account name, #2 in my above screenshot. I did look at the Legal Disclosure page on Admin account settings, but there is no option to hide that text in this window. Does anybody know if this text can be hidden from the Signing Resource Files? If so, what is the field name?
Thanks
Page 1 / 1
Hello @aalamour1981
Thank you for reaching out here in the DocuSign Community.
If you believe that you need further assistance, you can create a Customer Support case, and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupport
If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.
Please click "Select as Best" below if you found the answer to be a valid solution to your issue!
Best regards,
Ma. Cassandra | Docusign Community Moderator
Hello @aalamour1981,
I hope you are doing well.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
@Ma.Cubio
Hello Ma.Cubio, Sorry for the late response. I have already edited the resource files, but didn’t see any option to edit/hide that text in the ERSD welcome message. The only option that I found is removing the whole line ‘Message from...’ by setting ‘True’ to the data field ‘DocuSign_HideIntroductionSender’ in the Default Signing resource file as follows:
Could you please let me know if there is another option to hide only that field after the text ‘ Message From’ in my attached screenshot, not the whole line?
Thanks
Hello @aalamour1981,
Thank you for your response. To check further and to provide you accurate resolution, I highly recommend for you to create a support case and have a screen share session.
Please create a case so that DocuSign support can review your account. The workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
Hello @aalamour1981,
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know and I will gladly help you address the situation as soon as possible.
Best regards, Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Back to Docusign.com
