I have signed but the ‘Continue’ button takes me to this message:

“You haven't quite finished
You haven't yet signed your agreement. We'll remind you again later.”

Then it suggests I press the “Review’ button again in the initial email, which I do. This takes me back in and clearly shows my signature and date in the form. There are no active flags to be able to re-sign. The form is complete. I press Continue again and get the same message.

This happened after the initial Signature which I customised to my own signature. Then it said I could check the document in Docusign. I clicked on that intending to print the form, which took me to the Docusign login. I logged in with password and code which brought up some weird stuff which looked like it was for the sender rather than the recipient, but no form for me to review. I logged out of Docusign thinking I would try to print from the email instead.

Then got the ‘You haven’t finished’ message.

EDIT: My partner just messaged me to say he also got a document and he signed and completed it.

Is Docusign safe? The document required both our signatures. He signed for both of us. The form I received had both our names but only one flag on my name for signing. This seems really open to financial abuse. Has Docusign accepted his signature for both of us? I still don’t know whether I am supposed to sign separately which isn’t working, or whether Docusign has accepted his signature for both of us.

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Hello @KayL

I understand the issue but here are two things that you can check and trouble shoot .

1. See that all the required fields are complete. There could be a reason that required fields are incomplete and if you signed the document then “Finish” button should appear not the continue.

2. Try to change the signature and adopt the new one.

LMK if you need further help and if you got the answer or resolution, please feel free share with the wider audience.

Thanks!

Hi @KayL,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hi Alejandro,

I’m having a similar issue. A manager routed several documents for signatures & I’m supposed to be copied one complete. The certificate shows my email address in the recipient list but I’ve searched extensively in Outlook & cannot locate an email. Also, under Carbon Copy Events, it reads as: “Not offered via DocuSign”. Does this mean I wasn’t actually sent a copy?

Additionally, the manager must have re-sent the signed documents, because I just received them but when trying to open the link was sent a new link. Once I opened the new link, it brought up an incomplete document (no blue bar) with a Continue button. I was able to access the certificate from there. Once I clicked on the Continue button, the next page had the message:

You're done!

Thanks for using DocuSign.
After all recipients finish signing,
you will receive an email with a link to the document.

I then received a DocuSign email showing it as Complete. I’ve never seen a document act this way before & am assuming there was something the manager did incorrectly. Do you know what the issue it so I can help him? Any thoughts would be appreciated.

Thank you!!!

Danielle

Hello Danielle,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

If the legal disclosure was not required due to the account settings or if a signer is a member of the sender's account, it is listed as "Not Offered via DocuSign".

A few clarifications regarding your situation.

If you see a “You're Done” message, it is likely that there are no required actions from your end in your case as a carbon copy (CC) recipient; you simply receive a copy for your records.
If the document appears as “Incomplete,” it could be due to the signing order set by the sender.
A CC recipient at the end of the signing order receives the completed email notification, which can include the completed agreement PDF.
CC recipients who were earlier in the signing order will receive an email notification with a link to your documents. Once the envelope is complete, the CC recipients also receive the completed email notification, which can include the completed agreement PDF.

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions and locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello @Danielle,

I hope you are doing well. If you found my response useful to your question, could you please click the "Best Answer " button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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