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File size ballooned from 13 to 104 mb after recipient signed in Docusign

Forum|Forum|1 year ago
April 18, 2025
5 replies
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Has anyone experienced an issue with a file size ballooning after a recipient signed the file in Docusign? A contract that was originally 13 mb increased to 104 mb after being signed in Docusign. This has never happened before and we use this type of contract every day with no prior issues. I can’t do anything with the signed file (email, upload to other software, archive) because of the file size. (And I’ve tried the available options in Adobe to compress or reduce file size and it never decreases the file size significantly). Thanks.

Best answer by Ma.Cubio

Hello @Anne M,
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

The file size increases when signed because information is added to the PDF.
The extension of the file size growth will depend on some factors such as the signature appearance, which can use an image, additional signature information (reason, location, etc.), the key algorithm used, the digital ID type, and so on. If a detailed high-resolution photo is used in the chosen appearance instead of a 2-color gif logo, the difference in the size increase will be big.

File Size Limitations for an Envelope

Along with the file format, there are file size and page count limitations for your file uploads.

MAXIMUM FILE SIZE	25 MB
RECOMMENDED FILE SIZE	5 MB
MAXIMUM # PAGES PER DOCUMENT	2,000 pages
MAXIMUM # PAGES PER ENVELOPE	5,000 pages

For best performance, Docusign recommends restricting your file uploads to no more than 5 MB.

The 25-MB maximum file size limit is the maximum size of an individual file uploaded to an envelope.

For the completed PDF to be included with the completed email notification, the size cannot exceed 5 MB. If the completed documents are larger than 5 MB, the email provides a link to the documents on the Docusign system.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

M

Ma.Cubio

Answer

Community Moderator

Hello @Anne M,
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

The file size increases when signed because information is added to the PDF.
The extension of the file size growth will depend on some factors such as the signature appearance, which can use an image, additional signature information (reason, location, etc.), the key algorithm used, the digital ID type, and so on. If a detailed high-resolution photo is used in the chosen appearance instead of a 2-color gif logo, the difference in the size increase will be big.

File Size Limitations for an Envelope

Along with the file format, there are file size and page count limitations for your file uploads.

MAXIMUM FILE SIZE	25 MB
RECOMMENDED FILE SIZE	5 MB
MAXIMUM # PAGES PER DOCUMENT	2,000 pages
MAXIMUM # PAGES PER ENVELOPE	5,000 pages

For best performance, Docusign recommends restricting your file uploads to no more than 5 MB.

The 25-MB maximum file size limit is the maximum size of an individual file uploaded to an envelope.

For the completed PDF to be included with the completed email notification, the size cannot exceed 5 MB. If the completed documents are larger than 5 MB, the email provides a link to the documents on the Docusign system.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

M

mr1

Respected Advisor

@Anne M

Did your signer upload a custom signature? If the signature is the only thing “added” to the document, maybe ask if they could use a new/different signature?

good luck

mr1

MR1

M

Ma.Cubio

Community Moderator

Hello @Anne M,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hengfeng Ge

Hero

@Anne M maybe the signer use upload document which is sign on print ：https://support.docusign.com/s/document-item?language=en_US&bundleId=yca1573855023892&topicId=ctc1573855014359.html&_LANG=enus

We usually let the customer disable this option.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

Ma.Cubio

Community Moderator

Hello @Anne M

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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