eSignature

I cannot get my invoices which I need for my taxes since I don’t have a subscription. They also don’t send them via email and don’t allow me to contact customer support to ask for it unless I pay. THIS IS ILLEGAL  - you must provide invoices for TAXES.In Europe people need the invoices for taxes.Hello Docusign - please send them to me for JAN + FEB by today - I need them today.Please change that feature ASAP.

I have attempted to downgrade to a Free Account since Jan-2025, yet continue to be billed $15/month!  I do receive a confirmation screen on the website after downgrading, and then I receive an email saying that my “order was not completed.”   I am not able to find anyplace on the website to downgrade my account.  Does anyone know now to stop the monthly billing after receiving a positive confirmation from the website that I have successfully downgraded to a free account?Thank You!

HiLooking at imbedding T&C’s into a document but once the document converts to PDF the T& C’s are unable to be opened and read. Is there a way around this ? or would these need to go as a separate upload ? 

Good morning,I have an employee that finished all docs; signed and initialed.It says “completed” but when I go to view the docs, they aren’t signed or initialed.Can you help resolve this?My best,Sommer

HiI have one document that needs to be signed by 50 signers, that is, all 50 signatures are visible on the one page.How can I upload a bulk distribution list to do this?thank you!

Hi, I am stuck. The company I work for has shut down. The docusign account was created for company work. The account is suspended as the payment has not been done for 3 months since the shut down. I am unable to log into the support center to open a case. I have submitted three requests on the page for login issues but have not received any response. I don’t know how to cancel this subscription now. Docusign does not provide support over phone or email. Any suggestions are greatly appreciated.Thanks.

I have a common document that I need to get signed by several people.Every time it is prepared to send out for signatures, there are two pieces of text (let’s call them A and B) that need to get customized specifically for this before the document is sent for signatures.Both A and B repeat throughout the document and so I just want to fill them in once, and then have the automatically copy themselves throughout the document. Note that neither A nor B are names or dates, they are short text strings.What’s the best way to do this? thanks.

I will be sending the same form to about 900 customers. They each need to sign it and send it back. They will all be on separate schedules, so I hope that doesn’t cause delays. I’ll only need to do this once, and then 1 or 2 at a time. Same form though. Which sales package would I need? From what I’ve read, this could be accomplished in 1 envelope with bulk send. Though I would probably break it up into 5 or 6 envelopes. Am I thinking about this right?

Hi Could anybody tell me if it is possible to upload a very large excel work book with quite a few tabs with different information on them so it opens in sequence or would i have to  separate each tab and load separately  ?and what is the permitted allowed size to be uploaded ThanksKatonks

I canceled my yearly membership months ago during 2024.   I was just charged the yearly renewal fee on March 3    I’ve reached out to DocuSign and no one has called me back    I’ve also reached out to my bank   I am just looking to get a refund process, but it seems like you have to jump through hoops and you can’t speak to anyone unless you’re opening a new account   When you log into my account, it says I have a free account so I don’t have an account anymore, but I’m still being charged the yearly fee.  I am looking for help and obtaining my refund

Good Day,Is it possible to add a custom field such as “Template ID” for Docusign AI to detect the ID and categorize it into a custom agreement type?For example, if there is an internal agreement template with ID “1234” on a document footer, which is a custom agreement type called “broker agreement”, can I include this ID as a custom field and also put it in the agreement type definition for the AI to detect the agreement type accurately?Thank you

I got the link for passport or ID verification, but my country ain’t on the list. Can’t move forward with the verification. What should I do?

Hi,  I just signed in to Docusign and had to make a correction on a document and my Draw Line option is now missing. Am I missing something or did this feature change?

Good morning, I have a serious problem with the invoice. I basically purchased a subscription but then after about 3 weeks I had to request a refund. Currently I have not received either a purchase invoice or a credit note invoice and my accountant is asking me for it. It is not present on the invoice history page. Do you have any ideas? THE ASSISTANCE CENTER IS NOT AVAILABLE AND TO OPEN A TICKET YOU MUST MAKE A PAYMENT PLAN. SCANDALOUS

We’re currently unable to proceed with any tasks, as the platform remains stuck in the loading stage. Eventually, it returns a system error message, making it completely unusable on our end. According to the service status page, there is “degraded performance” in AU, and it mentions that users may experience latency or errors when navigating the site—this aligns with what we’re seeing. At this stage, the issue appears to be system-wide. Please let us know if there's an ETA on resolution or any recommended workarounds.

Some of our staff review envelopes as the last step in the workflow. All of a sudden, this week, they are taken to the “open an account with docusign!” page after they (download and) close the envelope, completing the agreement. When this happens, they are logged out of their account. Using the back button doesn’t work. This is a huge waste of time for people to have to keep logging back in or, if they are still logged in when they open DocuSign again, navigating to the area they work out of, when spend all day in DocuSign looking at and completing envelopes. They used to complete the envelope and be taken back to their Agreements page.Is anyone else having this problem?DocuSign, do you know what’s going on? I’m guessing it’s an error in an attempted improvement?

Hi everyone,I would like to use custom fields that I have imported via the .CSV file for the bulk message in a form that is being added.In the .CSV file I have the VAT code and a job title, but when I import the table, the extra data gets lost.And I can’t select “Data Field 1” or other custom fields to the document, when placing the placeholders for the Signature and the Date.

I am using a template to do a large bulk send. I have created the csv file and upon loading it. I get the error:Role Missing: name or Email.Envelope Entries: Client Name, Client Email, Client Report NameI have ‘client’ in the Role field but was told to leave the name and email address field blank as it will pick these up from the csv file. If I accept these changes it still comes up with an error. Where and what do i need to input to get rid of these errors (in English please) . Thanks.

Hi there,I’m currently testing out DocuSign to help a client convert complex financial PDFs into digital forms. While exploring the Web Forms feature, I’ve encountered several limitations—but I’ll focus on just one question for now:Is there a way to split the value of a single Web Form field into multiple fields in the PDF?For example, if a user enters a date in the format dd/mm/yyyy in the Web Form, I want that input to automatically populate three separate fields in the PDF for the day, month, and year.Is there a conventional way of achieving something like this?Thanks in advance!

I just sign up for Docusign. I previously had a free Docusign account and cancelled my DropBox sign account. I now have a paid subscription. I am in real estate. I cannot access the the Forms Library to integrate with DocUsign and it appears that I can not access support because the Docusign system thinks I have a free account. I have contacted support but noone will call back. I am getting no where. Does anyone have a suggestion?

I upload a document as the first document. I then add a template as another document. Why is the template name in the email subject line instead of the first document I uploaded? For example, document one is Employment Agreement. Document two is background check. Background check is in the email subject line.

I am still being charged after I closed my paid account. I had to create a free account just to access this comment page . I DO NOT WANT A DOCUSIGN ACCOUNT , REFUND MY MONEY NOW. How am I getting charged for a paid account that does not exist. I cancelled my account 1 month ago . At this point you are stealing my money.

Every time I try to open a case, I need to login but none of the options work for me, all I get are error messages. It’s been 10 days. Unable to create a powerform, unable to use my template. UNABLE TO DO ANYTHING I paid for, I need to create a powerform to have people that access my website to sign the form, IT DOESN’T ALLOW ME TO DO ANYTHING, every time I create something I need to have a signer, or add someone’s email… NOT WHAT I WANT… HELP, H.E.L.P.  

I received my bill dated April 29, 2025 today and noticed that my bank account was swiped for over $600.00 today for docusign.  I only have one subscription and belive this to be an error and request a refund.  Can someone in customer service please contact me immediately?  Thank you.  

Hi there, I’m trying to get past invoices paid but I can not retrieved them and the support is not answering, I need those 2025 invoices asap. I used to be able to do it, but since I moved to a free plan I cannot see them. Thanks,P