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Got a Luxemburgish ID card (eID) issued in 2023 and it is not at all recognized by Docusign 

how can that be ? Can you please help urgently 

Hello ​@Aaw,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

To better understand the issue, could you please provide more details or clarify the following point.

  • A detailed description of the issue
  • Any error message you’ve encountered
  • Any relevant envelope ID

Your input will enable us to investigate further and provide a resolution.

 

Regards,

Jenny | Docusign Customer Support

 

 


Hello ​@Aaw,

I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue.

 

Regards,

Jenny | Docusign Customer Support

 


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