Hi ​@DustinV — thanks for raising this.

I'm sorry to hear about your experience and thank you for taking the time to share it. I completely understand how frustrating it is when things don’t work as expected, especially when trying to get work done.

To further check, could you elaborate on what you are trying to achieve and share screenshots of any error messages you encounter?
Note: Please ensure that any Personally Identifiable Information is concealed in the screenshot/attachment reply, as this is a public forum.

Again, I’m sorry your experience hasn’t met expectations so far. I’d love the chance to help turn it around, and the Community is here to support you.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hi ​@DustinV,

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.