​@KB1 

Below are some general steps to update or remove an incorrect/shared contact in DocuSign so it no longer defaults to the wrong email address. Note that depending on your company’s account setup and permissions, you may need admin privileges or help from your DocuSign administrator to make these changes.

• Go to Admin > Contacts (if you have admin rights) and find the incorrect shared contact.
• Edit or Remove the contact to fix the email address.
• Update Templates that use the old address (remove the old email, add the correct one).
• Clear Personal Address Books in each user’s account to remove the wrong email.
• Confirm by creating a new envelope to ensure the old address no longer appears.

Hi ​@KB1,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.