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Question

How can I overcome the 'cumulative limit of recipients'?

  • May 28, 2025
  • 7 replies
  • 68 views
K
New Voice
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Hi,

I’m in the middle of sending a contract to about 420 people; they all need to sign.

To make things easier, I divided the recipients into groups (envelopes) of 50, the laste envelope addressed to 20 people. So 9 envelopes in total.

Everything went smoothly with the first envelopes, but as I was sending out the second-to-last envelope, I got the message that I reached the ‘cumulative limit of recipients’. So I’m stuck now.

Recipients are already contacting me that they got a massage from Docusign but they can’t open the document that they need to sign.

I didn’t know such a limit existed. Is it a temporary limit? Can I go on tomorrow?

PS: my envelope limit (100) is within reach, but I havent reached that limit yet.

Thanks for any advice.

Karel

7 replies

Hengfeng Ge
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I think you need open a case with customer support team.It's possible that some new risk control rules have been added recently.  You need to ask support to confirm with internal team.

 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
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🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
K
New Voice
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  • karelstrobbeNew Voice
  • Author
  • New Voice
  • June 2, 2025

Thank you. I submitted a case but didn’t get a satisfying response or solution yet. This is the message I get when I want to send an envelope with 50 recipients. All went smoothly with the previous envelopes (also with 50 recipients), but now I’m still stuck...

 

Hengfeng Ge
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​@karelstrobbe 

Is it demo account or production account? if it is production account, where you subscribe the plan? from partner of from Docusign website. Please referent the Docusign support plans:

https://www.docusign.com/features-and-benefits/support-plans-pricing

and it told:

¹Standard support for web customers only.

 

You can find standard support is very limit.

 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
K
New Voice
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  • karelstrobbeNew Voice
  • Author
  • New Voice
  • June 2, 2025

We have the Business Pro plan

Hengfeng Ge
Hero
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​@karelstrobbe  Is it subscribe from Docusign website? 

 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
J
Community Moderator
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  • Jenny.MartinCommunity Moderator
  • Community Moderator
  • June 3, 2025

Hello ​@karelstrobbe,

I hope you’re doing well. Thank you for reaching out to the Docusign Community!  We apologize for the inconvenience it caused you that you’re getting an error when trying to send envelopes to your recipients.

Upon checking, some accounts were being impacted by the recent limit implementation on sending envelopes. Can you please provide the case number of the case you submitted so I can check?

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

J
Community Moderator
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  • Jenny.MartinCommunity Moderator
  • Community Moderator
  • June 16, 2025

Hello ​@karelstrobbe,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible

 

Best regards,

Jenny | Docusign Community Moderator

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