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how to find where the docusign went

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last summer i received a docusign which i did not sign...how do i retrieve a copy of it? It did not go into my personal account. need a copy

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mr1Answer

Digital Leader

@heyjudejb

It’s possible you could still get to it via the original email link - unless the sender voided the envelope because it was not completed. Otherwise, like @Alexandre.Augusto said, contact the sender directly.

good luck

mr1

MR1

Alexandre.Augusto

Docusign Employee

Hello, @heyjudejb

In this case, my suggestion to you is to contact the sender of the envelope so he/she can send a copy for you.

Best,

Alexandre

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M

mr1

Answer

Digital Leader

@heyjudejb

It’s possible you could still get to it via the original email link - unless the sender voided the envelope because it was not completed. Otherwise, like @Alexandre.Augusto said, contact the sender directly.

good luck

mr1

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MR1

H

heyjudejb

Author

New Voice

thanks...can’t contact sender because we are in a dispute and he claims it was never sent...

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H

heyjudejb

Author

New Voice

doesn’t docusign keep records of things sent?

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M

mr1

Digital Leader

@heyjudejb

DocuSign doesn’t have access to the documents which are sent - they just provide a secure platform to exchange documents. If you have the original email or the document number (from the email) then you might be able to track it down. However, if the document was voided or delated by the sender you can no longer access it.

sorry!

mr1

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MR1

J

Jenny.Martin

Community Moderator

Hello @heyjudejb,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

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