Hello ​@Kardo.s,

Thank you for reaching out here in Docusign Community.

Would you mind trying these steps and check if the issue persists? Just in case we have encounter a possible affectation:

1. Clear the cache and cookies
2. Try a different browser(s)
3. Try an Incognito/in-private window
4. Try a different device
5. Test with different Internet networks such as on a mobile device using data with Wi-Fi disabled.

If the persist, you may also access the link below on how to request to get a copy of your invoice. 

https://support.docusign.com/s/contactSupport?language=en_US

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

I do have the same problem.
I have tried various methods, including switching browsers and clearing the cache, but I still can't download the invoice for Feb. 2025. I am able to download past invoices, but only the Feb. 2025 invoice cannot be downloaded.

Hello ​@Maru,

Thank you for reaching out here in Docusign Community.

I’m sorry to hear that you’re having an issue downloading the invoice.

Thanks for sharing that you have the same issue and this is now reported as a possible bug. 

I will let you know as soon as I hear from our engineering team.

Best regards,
Marco Paulo | Docusign Community Moderator

I have the same problem, for both February and March 2025 (only joined in February).

I have the same problem! I can’t download the invoice for February 2025.

Hi ​@Lucie ​@MBiro 

Thank you for reaching out here in Docusign Community.

This has been reported and it’ still being work on by our engineering team.

I’ll let you know as soon as there’s an update.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

I have the same problem 

Hi ​@WeExpert 

This has been reported and still being work on by our engineering team.

I’ll let you know as soon as there’s an update.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

I am facing the same issue only with the Feb 2024 invoice. I have raised a support ticket as well. I am yet to hear back from the team.

Hi ​@Anup Kumar 

This has been reported and still being work on by our engineering team.

I’ll let you know as soon as there’s an update.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Thank you for the update ​@marco.tanglao . Would it possible for you to let me know the ETA as our accounts needs this invoice for auditing. 

Hi

I have been trying to download invoices for Dec, Jan & Feb since last week and is not downloading correctly. I do need these urgently, can I have these emailed to me? 

Thanks

Hello ​@RichardG 

I understand how important the invoices. 

Unfortunately, this is not the best platform for your request. 

Please open a case using the link below and no need to login to your account just provide your account information under “additional details”.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@Kardo.s 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Cant download several invoices; sep, oct and dec

Hello ​@Marjolijn,

Thank you for reaching out to the Docusign Community! I’m sorry to hear about the issue with being unable to download your invoices. Can you please provide more context, for instance, if there is an error message? What troubleshooting steps have you done, and do you have an active subscription or a free Docusign account? 

Related Article: Download an Invoice

I look forward to hearing back from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

I have the same problem!

Hello ​@Gilles,

Thank you for reaching out, and a warm welcome to the Docusign Community, where amazing Community members and moderators are always ready to share expertise and experiences to help you.

We understand that you're experiencing issues with downloading your invoices. We're truly sorry for the inconvenience this has caused you.

When downloading the invoice following guidance from the article: Find your latest billing and invoice information, do you get the same error message as in the screenshot of the Author of this post? If so, can you please try performing the troubleshooting below:

• Check if the browser needs to be updated.
• Log out and Log back into the account.
• Clear history, cache/and cookies and set it to "All time."
• Try a different browser(s).
• Try to use Incognito. 
• Different Internet networks, such as on a mobile device using data with Wi-Fi disabled.
• Try a different device.
• If the issue persists, please open a Support Case so a Technical Expert can take a closer look at the error message and provide the invoice request: Open a case in the Docusign Support Center

Note that if you have a free account, below is the correct process:

Navigate to Get Support > More support options > I need a copy of my invoice. You will receive an email with invoices or a Customer Support representative reaching out to you to verify your details.

I hope this helps. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer .” This will assist other users with similar questions in finding it more easily. Thank you!

Best,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hi ​@Gilles,

How are you? I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!