I can't download invoice from February 2025

Hello ​@Kardo.s,

Thank you for reaching out here in Docusign Community.

Would you mind trying these steps and check if the issue persists? Just in case we have encounter a possible affectation:

1. Clear the cache and cookies
2. Try a different browser(s)
3. Try an Incognito/in-private window
4. Try a different device
5. Test with different Internet networks such as on a mobile device using data with Wi-Fi disabled.

If the persist, you may also access the link below on how to request to get a copy of your invoice. 

https://support.docusign.com/s/contactSupport?language=en_US

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

I do have the same problem.
I have tried various methods, including switching browsers and clearing the cache, but I still can't download the invoice for Feb. 2025. I am able to download past invoices, but only the Feb. 2025 invoice cannot be downloaded.

Hello ​@Maru,

Thank you for reaching out here in Docusign Community.

I’m sorry to hear that you’re having an issue downloading the invoice.

Thanks for sharing that you have the same issue and this is now reported as a possible bug. 

I will let you know as soon as I hear from our engineering team.

Best regards,
Marco Paulo | Docusign Community Moderator

I have the same problem, for both February and March 2025 (only joined in February).

I have the same problem! I can’t download the invoice for February 2025.

Hi ​@Lucie ​@MBiro 

Thank you for reaching out here in Docusign Community.

This has been reported and it’ still being work on by our engineering team.

I’ll let you know as soon as there’s an update.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

I have the same problem 

Hi ​@WeExpert 

This has been reported and still being work on by our engineering team.

I’ll let you know as soon as there’s an update.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

I am facing the same issue only with the Feb 2024 invoice. I have raised a support ticket as well. I am yet to hear back from the team.

Hi ​@Anup Kumar 

This has been reported and still being work on by our engineering team.

I’ll let you know as soon as there’s an update.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Thank you for the update ​@marco.tanglao . Would it possible for you to let me know the ETA as our accounts needs this invoice for auditing. 

Hi

I have been trying to download invoices for Dec, Jan & Feb since last week and is not downloading correctly. I do need these urgently, can I have these emailed to me? 

Thanks