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Hello,

I have just signed up for the paid DocuSign less than 24 hours ago, and I have been trying to reach some type of customer support. I have unintentionally signed up for the Standard plan vs the Personal plan, and I am hoping to get any type of support in switching over to the personal (please see my original email below), However, it has been impossible to open a customer service case, I keep getting a “Unable to log in.
If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.
For all other log in scenarios,  contact DocuSign Support  for assistance.”

 

How can I get this issue resolved, I just want to open a case so I can get a hold of customer support. 

 

Hi DocuSign Team,

 

I just signed up for your monthly membership, and I preemptively selected the Standard plan vs the Personal. Because I will only be using this account internally with my team ( 4 of us) I don't need anything larger than the personal. I have updated this in my profile, but would you be able to reverse the charge of $45 back to my CC so I can re-purchase the $15 personal plan?

Any support you can provide, I would really appreciate. 

Thank you.

Hello ​@Mari_44,

Thank you for reaching out, and a warm welcome to the Docusign Community! I understand you're seeking assistance downgrading your plan from Standard to Personal and requesting a refund. While you can change your plan from your account, it will take effect at the start of your next billing cycle. FAQ: How do I make changes to my Docusign plan?

Because this Community space focuses on general guidance, any immediate changes or refund requests must go through our Support team directly.

👉 Open a Support Case

👉 How can I request a phone call from Docusign Support?

However, I understand the issue you encountered when creating a case, and we sincerely apologize. Please try to clear your browser's cache, use another browser or device, and try again. Alternatively, here are the steps and all options to reach out for support:

How do I contact Docusign Customer Support?

Important Changes to Docusign Support

I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!

 

Best,
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Thank you Melanie! I appreciate your help with this! 

Hey ​@Mari_44,

Anytime! If the above solution provided helped you or pointed you in the right direction, please consider marking it as Best Answer ✅" so others with similar questions can find it too. Let us know if you need further assistance. Thank you!

 

Best,
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

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