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Hello,

I have just signed up for the paid DocuSign less than 24 hours ago, and I have been trying to reach some type of customer support. I have unintentionally signed up for the Standard plan vs the Personal plan, and I am hoping to get any type of support in switching over to the personal (please see my original email below), However, it has been impossible to open a customer service case, I keep getting a “Unable to log in.
If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.
For all other log in scenarios,  contact DocuSign Support  for assistance.”

 

How can I get this issue resolved, I just want to open a case so I can get a hold of customer support. 

 

Hi DocuSign Team,

 

I just signed up for your monthly membership, and I preemptively selected the Standard plan vs the Personal. Because I will only be using this account internally with my team ( 4 of us) I don't need anything larger than the personal. I have updated this in my profile, but would you be able to reverse the charge of $45 back to my CC so I can re-purchase the $15 personal plan?

Any support you can provide, I would really appreciate. 

Thank you.

Hello ​@Mari_44,

Thank you for reaching out, and a warm welcome to the Docusign Community! I understand you're seeking assistance downgrading your plan from Standard to Personal and requesting a refund. While you can change your plan from your account, it will take effect at the start of your next billing cycle. FAQ: How do I make changes to my Docusign plan?

Because this Community space focuses on general guidance, any immediate changes or refund requests must go through our Support team directly.

👉 Open a Support Case

👉 How can I request a phone call from Docusign Support?

However, I understand the issue you encountered when creating a case, and we sincerely apologize. Please try to clear your browser's cache, use another browser or device, and try again. Alternatively, you can create a case and use the bottom part of the page: More support options > I can't access my account > Other issues. Make sure that you are not logged in to your account. Here's the link: Get Support.

I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!

 

Best,
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Thank you Melanie! I appreciate your help with this! 

Hey ​@Mari_44,

Anytime! If the above solution provided helped you or pointed you in the right direction, please consider marking it as Best Answer ✅" so others with similar questions can find it too. Let us know if you need further assistance. Thank you!

 

Best,
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

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