I have issue for unable to disable the Identity Verification setting. From the documentation I read that I can disable this feature from DocuSign eSignature settings under Signing and Sending section, but when I enter the settings (on production account), there’s no such menu.
If I go to developer account, I can see the Identity Verification menu, but the only verification is Configured by DocuSign, which mean I can’t deactivate the verification (from my understanding, it shouldn’t be matter because the setting is for demo/development stages).
Right now my company owner require to disable the verification to simplify the signature process. How can I disable the verification when it not exists/visible under production account?