Hello ​@Karimsellinghomes,

Thank you for reaching out, and welcome to the Docusign Community!

Your concern is very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so that a support representative can assist you with the refund. 

The workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Karimsellinghomes,

How are you? Favor, if the solution provided helped you, cleared things up , or pointed you in the right direction, please click Best Answer "so others can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!