Skip to main content
arrow-left Back to Docusign.com
R
Newcomer
rickcNewcomer
Newcomer
June 4, 2025
Solved

THE DOCU-SIGN SEARCH BAR DOES NOT WORK

  • June 4, 2025
  • 2 replies
  • 146 views

The Hour Glass Search Bar in my Docu-Sign account does not work.  If I input a client’s name or email address that I sent I documents to in the past for signature it will not bring them up.   Docu-Sign has been unable to provide a solution to this problem, and they take hours or days to respond.   

Best answer by Melanie.Panguito

Hello ​@rickc,

Thank you for reaching out, and a warm welcome to the Docusign Community!  I'm truly sorry to hear about the challenges you're facing, and I appreciate you taking the time to share your experience. I understand how disheartening it can be when things don’t work as expected. Let’s work together to resolve this.

I just have a few questions:

  1. Are you trying to search for envelopes from the Agreements page (Inbox/Sent/Completed)? Are you referring to the Search box at the top of your Agreements? Please check these helpful articles:
  1. Is the issue also happening when using another browser or device? Can you try to clear your browser's cache and cookies? Here's how: How do I clear the cache and cookies in my browser?
  2. Could you please provide a step-by-step description of what you were doing before the issue occurred? If possible, a screenshot without any Personal Information would be helpful.

Alternatively, you can send me a private message of your case number so I can follow up with the expert. Thank you!

 

Best,
Melanie | Docusign Community Moderator
If this helped, hit "Best Answer" so others can find it too!

2 replies

M
Docusign Employee
Melanie.PanguitoDocusign EmployeeAnswer
Docusign Employee
June 6, 2025

Hello ​@rickc,

Thank you for reaching out, and a warm welcome to the Docusign Community!  I'm truly sorry to hear about the challenges you're facing, and I appreciate you taking the time to share your experience. I understand how disheartening it can be when things don’t work as expected. Let’s work together to resolve this.

I just have a few questions:

  1. Are you trying to search for envelopes from the Agreements page (Inbox/Sent/Completed)? Are you referring to the Search box at the top of your Agreements? Please check these helpful articles:
  1. Is the issue also happening when using another browser or device? Can you try to clear your browser's cache and cookies? Here's how: How do I clear the cache and cookies in my browser?
  2. Could you please provide a step-by-step description of what you were doing before the issue occurred? If possible, a screenshot without any Personal Information would be helpful.

Alternatively, you can send me a private message of your case number so I can follow up with the expert. Thank you!

 

Best,
Melanie | Docusign Community Moderator
If this helped, hit "Best Answer" so others can find it too!

M
Docusign Employee
Melanie.PanguitoDocusign Employee
Docusign Employee
June 17, 2025

Hello ​@rickc,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Code of ConductAccessibility statement

Docusign Community

Code of Conduct