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The Hour Glass Search Bar in my Docu-Sign account does not work. If I input a client’s name or email address that I sent I documents to in the past for signature it will not bring them up. Docu-Sign has been unable to provide a solution to this problem, and they take hours or days to respond.
Solved
THE DOCU-SIGN SEARCH BAR DOES NOT WORK
- Newcomer
Best answer by Melanie.Panguito
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! I'm truly sorry to hear about the challenges you're facing, and I appreciate you taking the time to share your experience. I understand how disheartening it can be when things don’t work as expected. Let’s work together to resolve this.
I just have a few questions:
- Are you trying to search for envelopes from the Agreements page (Inbox/Sent/Completed)? Are you referring to the Search box at the top of your Agreements? Please check these helpful articles:
- Is the issue also happening when using another browser or device? Can you try to clear your browser's cache and cookies? Here's how: How do I clear the cache and cookies in my browser?
- Could you please provide a step-by-step description of what you were doing before the issue occurred? If possible, a screenshot without any Personal Information would be helpful.
Alternatively, you can send me a private message of your case number so I can follow up with the expert. Thank you!
Best,
Melanie | Docusign Community Moderator
If this helped, hit "Best Answer" so others can find it too!
- Community Moderator
- Answer
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! I'm truly sorry to hear about the challenges you're facing, and I appreciate you taking the time to share your experience. I understand how disheartening it can be when things don’t work as expected. Let’s work together to resolve this.
I just have a few questions:
- Are you trying to search for envelopes from the Agreements page (Inbox/Sent/Completed)? Are you referring to the Search box at the top of your Agreements? Please check these helpful articles:
- Is the issue also happening when using another browser or device? Can you try to clear your browser's cache and cookies? Here's how: How do I clear the cache and cookies in my browser?
- Could you please provide a step-by-step description of what you were doing before the issue occurred? If possible, a screenshot without any Personal Information would be helpful.
Alternatively, you can send me a private message of your case number so I can follow up with the expert. Thank you!
Best,
Melanie | Docusign Community Moderator
If this helped, hit "Best Answer" so others can find it too!
- Community Moderator
Hello
How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
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