Billing Help!!!

Question

I have a Freemium account with DocuSign but somehow have an annual subscription that cost me $480.00 in 2023 and $636.00 in 2024, what is going on?!

Melanie.Panguito · Accepted Answer

Hello ​@RCF1359,Thank you for reaching out to the Docusign Community! I understand you have some questions about previous charges and we know theimportance of getting this straightened out.We’re here to help where we can, but for any billing specific questions, you (or your Admin) can open a support case, asthis Community space focuses on general guidance. For free accounts, the workaroundtosubmit a case is to create it without logging into your account by using the “I can’t access my account”option at the bottom of the page and providing complete details of the issue in the Case description.Link:Get SupportLet us know if you have more questions. We’re always here to help. Thank you!Regards,Melanie| Docusign Community ModeratorIf this pointed you in the right direction, go ahead and click “Best Answer”!

Melanie.Panguito · Answer

Hello ​@RCF1359,How are you? I'm checking in to see if you still needassistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!Regards,Melanie| Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

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