Hello ​@RCF1359,

Thank you for reaching out to the Docusign Community! I understand you have some questions about previous charges and we know the importance of getting this straightened out.

We’re here to help where we can, but for any billing specific questions, you (or your Admin) can open a support case, as this Community space focuses on general guidance. For free accounts, the workaround to submit a case is to create it without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description. Link: Get Support

Let us know if you have more questions. We’re always here to help. Thank you!

Regards,

Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Hello ​@RCF1359,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!