Morning,
I am unable to send any documents to clients, I am admin on the system and even set myself up as send only with a different user name and I'm still unable too.
Has anyone else had this problem before and how they have resolved this.
The support team is shocking!!! 4 days without being able to send any documents and i get the same message from a different support member at 4pm every day.
Hello
Thank you for reaching out, and welcome to the Docusign Community! We sincerely regret to hear about your disappointing experience with the support team, and we appreciate you bringing it to our attention. Rest assured that I will make my best effort to help you.
Can you please provide more details about your issue when sending an envelope?
Is there any error message when trying to send an envelope? You may send us a screenshot for reference (kindly remove any personally identifiable information).
You can also send me a private message and provide the case number of the case you submitted, so I can check with support.
Best regards,
Jenny | Docusign Community Moderator
Hello
I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue.
Best regards,
Jenny | Docusign Community Moderator
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