eSignature

I am having trouble with a power form. It’s a tax form that we require and I updated it for 2025. The url worked fine before I swapped out the background pdf. Everything looks ok on the back end and boxes are all matched on the form, but when we use the url I get an unfillable pdf.

!--startfragment>Hi DocuSign Community,I recently upgraded to the Professional subscription with the expectation that the Supplemental Document feature would be available, specifically the options for recipients to "Must View," "Must Accept," and "Must Read" documents included in an envelope.However, I am currently unable to access these options when adding documents to my envelope, even after checking all available settings. I urgently need to send agreements where recipients must confirm they have read and accepted specific policies and procedures — ideally via either a supplemental document action or a checkbox validation setup.Could you please confirm the following:Whether the Supplemental Document feature is enabled for my account; Whether my permission profile allows access to configure Supplemental Document actions; If any additional configuration is required now that I’ve upgraded to the Professional plan.

Dear Sir or Madam, I took your Standard plan subscription for a month on the 14th of July and you charged me CHF 40 (USD 45) on the 14th of July when I took the subscription. However, I also have a charge on my credit card of CHF 311 four days later - what is the second charge about? (It is very high for anything the service can justify, higher than your yearly subscription). Moreover, since I cancelled the subscription I cannot see my invoice history or anything in Billing - that is also odd. Please provide me with an invoice for the first charge, and with an explanation and the refund for the second charge. Thanks for the help in advance! Best regards,Milan

First time community user 😁 is there a way for me to download a list of the recipients that have not signed in a Bulk send? I have a list of about 300+ that this Bulk send was sent to and I have about 100 signed, I am looking to find a way to download a list of recipients that are “in progress” 

I have a user that has a completed DS document but it has ‘In Progress’ as a watermark on all pages - how can this be removed?Thanks Cliff

Hey,Despite multiple attempts to cancel my account through your system, I have found it deliberately difficult to do so. This practice appears intentionally obstructive and constitutes a deceptive business practice and no it’s not a Free Account.I have already filed the GDPR request to have my account information removed and tried several times to remove my account. Please do not direct me to FAQ instructions on how to remove my account or downgrade subscriptions etc.. as I have already gone through those steps. I am the account admin so I am able to access the information but due to features you have in place to make it hard to remove/cancel subscriptions as well as remove my own account.So my question is where do I get my account removed that actually works or my subscription cancelled before I escalate this case further. Thank you.  

My other accounts subscribed to unlimited envelopes, but they didn't go to my account the next day. I am now requesting a refund 

For several years we used Docusign but they started double charging our account and would not provide a resolution until the company involved..  It has been 4 years and we decided to try it again.  20 minutes after signing up for the $15.00 monthly plan, they added on a $300.00 charge that was NOT AUTHORIZED.  As soon as I put in my credit card for $15.00 personal monthly account they scammed me by adding some charge for something I did not authorize or sign up for.  Has anyone else had this happen? Does anyone have a way to actually contact them? Their customer service link sends you to a FAQ not an actual person.

Hello team,I would like to implement liveness detection ID verification in our project for e-signature workflows. However, we currently do not have any available options to test this feature, nor do we have proper documentation to proceed.On our sandbox account, we only see basic identity verification methods like phone verification — no options for liveness detection or document-based identity checks. Please refer to the attached screenshot for better understanding.Could you kindly guide me on how to enable and test liveness detection ID verification in the sandbox environment? If this feature is only available on specific plans, please share the requirements and necessary steps to activate it.Thank you.  

Hi there!Can I upload an agreement that the other participant has to sign legally identified with any of their legal document (ID, passport, etc.).What happens if I had to prove to an authority (Hungary, EU) that the document is signed by a real person (BTW who lives in the other side of the globe). Will they (the authorities) accept the undersigning? How can I or the authorities check whether the other participant used their real name and other information?

Heads up for the Docusign Learning team for Web Forms. I believe the wrong video is embedded in one of your self-paced courses. See screenshot below. “When to Use Standalone Web Form” has a video that discusses Work Spaces not Web Forms. Thanks! 

Please help! I have fully paid for a Business Pro account and have been using the service. It was fine until I got blocked from entering my account and had to file a case to regain access. Then after regaining access my account now no longer says it is a Business Pro account and I cannot use any of the services that I paid for. For context, I paid for the monthly 20 days ago and there is no way it could be an issue of renewal. I am also completely unable to contact support since their website wont allow me to contact them unless I upgrade my account. I even tried paying for an upgrade so I could contact them and it wouldn't process. I also tried responding to my previous emails with their support and I receive emails back saying I have to open a new case. I really don’t understand why they make their customer support completely unreachable. 

How do I add a supplemental document. When I try to add a new file into a new envelop the drop down doesn't allow me to select Supplemental Document? Is there a certain level of license I need as I have a single user license.

My account is subscribed to IAM Standard but cannot log in now. Requesting refund. Account cannot log in and unable to create case 

Clicking on almost anything within the web portal takes up to a full minute or more to respond. Doesn’t matter what browser is used.  Any ideas of what the issue might be or how to resolve? 

Hi community,We're currently experiencing an issue where DocuSign emails are not being delivered to Yahoo Mail inboxes. Users with Yahoo addresses are not receiving the signing or notification emails, while other email domains (like Gmail and Outlook) are working fine.Has anyone else experienced this issue recently? Could this be related to DKIM/SPF settings or an issue on DocuSign’s sending domain?Any advice or confirmation from the DocuSign team would be greatly appreciated.Thanks,  Masood Huraira

We have edited our Resource Files for the Agent and the Customer emails, but when the Agent has yet to send to Customer the reminder that is sent to the Agent is the Customer email. Is there a way to resend the Agent reminder email to the Agent instead of the Customer? We are also sending everything out via API. Hope that was clear? Thank you,

Detect a pdf signed by DocuSign in the DLP based on metadata. Is there a way to detect a file signed by DocuSign in Purview DLP's? Sample Sudo code below, (assuming DocuSign signed pdf file has some property which Purview can detect, which I can use in ContentPropertyContainsWords condition. ) # script to create 'HK Test Delete after Aug07'New-DlpCompliancePolicy ` -Name 'HK Test Delete after Aug07' ` -Comment 'HK Test Delete after Aug07' ` -Mode 'TestWithoutNotifications' ` -ExchangeLocation All ` ; New-DlpComplianceRule ` -Name 'TST - HK Test Delete after Aug07' ` -Policy 'HK Test Delete after Aug07' ` -AdvancedRule '{ "Version": "1.0", "Condition": { "Operator": "And", "SubConditions": [ { "ConditionName": "AccessScop

Hello, can anybody tell me if it is possible to upload documents in DocuSign in color? I noticed the default is to convert documents to black & white during upload. Tanks.

I work for a company. I created a dev account before the company made an organization and invited me to it.Now, when I log in I have two accounts.Company Name (the one that was created when I created my account) Company Name, Inc (created by the company I work for)I need to removed the first account. It’s interfering with our development because when I try and auth it’s pulling data from the wrong account.All the documentation about how to cancel or downgrade do not apply here. I can’t open a Case because I do not have a production account.I can provide account numbers. I’m attaching a screenshot of what it looks like when I log in.How do I resolve this? 

I am sending documents to a client and they are not receiving in their email...no clue why this is suddenly happening. Anyone had the same problem or know how to correct?

I originally created a template and after testing it successfully, I decided to make it a Web Form.  Everything so far has populating correctly, except one formula.  The formula calculates based on the value from a drop-down * another formula.  What should I modify to make it work successfully with this Web Form?

I’m having an issue with PowerForms that I’m assuming is user error, but can’t seem to track down the issue.  I’ve created a template with four signers that I have successfully tested.  I then create a PowerForm using that template, confirming the four named (but no email included) recipients, but when I use the URL to test the form, it goes directly to showing the documents without any fields to populate.  I am not prompted to fill in the names or email addresses of any signers.  I then receive a notice via DocuSign (as both administrator and including my email as receiving a copy) that the form has been completed.  The included documents are just the blank forms.  I have tested this by both using a different browser where I have never logged into DocuSign from and my personal computer that has never signed into my work account.Any thoughts on where in the process I’m going wrong?  Thank you.

Out of nowhere we are now receiving the error message when someone submits a web form.Account or user does not have permission to set recipient email notifications.The account authorized to send as has an admin role and has the right permissions. 

You have not processed one of my refunds. I can’t open a support ticket because I am not a paid member.  I have checked, there is an outstanding refund due. Please advise