Why is the website exceptionally slow?

Btw, tried to use chat, but that is broken as well.

Hi ​@Info999,

I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

Docusign needs to move to a dedicated server. I’ve been in business a long time.

When I moved my company to a dedicated server rather than a shared server, the latency disappeared.

Docusign should spend the money to move to a dedicated server or they will lose relevance in the industry.

I for one, am very busy and tired of latency issues with DocuSign. Part of running a good business is doing what you can to retain your customers. Enough of my rant! 😡

Hello ​@Sierrahh, 

I hope you are doing well! We completely understand your frustration regarding the latency issues with Docusign. Your point about dedicated vs. shared server infrastructure makes perfect sense, especially given your own successful business experience with making that exact switch.
 

While we cannot directly change the backend infrastructure of the platform, our engineers do actively monitor user insights for upgrades.

You can share your feedback directly with Docusign through the Docusign Ideas Portal. Our team prioritizes infrastructure upgrades based on user demand:

However, while platform upgrade suggestions are being reviewed, you can minimize lag by trying these steps:

• Clear Browser Cache - Heavy temporary files often slow down the web interface.
• Switch to the Mobile App - The mobile application frequently processes requests faster than the desktop browser version during peak hours.
• Check Document Size - Ensure PDFs are optimized and flattened before uploading, as large file sizes heavily compound shared-server lag.

Thank you for bringing this up. We value your efficiency and want to ensure your workflows run as smoothly as possible.

Best regards,
Luke | Docusign Community Moderator