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I work for a company. I created a dev account before the company made an organization and invited me to it.

Now, when I log in I have two accounts.

  • Company Name (the one that was created when I created my account)
  • Company Name, Inc (created by the company I work for)

I need to removed the first account. It’s interfering with our development because when I try and auth it’s pulling data from the wrong account.

All the documentation about how to cancel or downgrade do not apply here. I can’t open a Case because I do not have a production account.

I can provide account numbers. I’m attaching a screenshot of what it looks like when I log in.

How do I resolve this?

 

Hello ​@damion 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

For real-time closure of your developer account, I suggest opening a support case and providing all the details regarding the account you would like to be closed.

 👉 Open a Support Case

 

—
Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

 

​@Ma.Cubio How can I open a support case without production credentials?

All I have is development credentials.

Hi ​@damion 
To create a support case, all you have to do is follow the instructions below.
 Click on this link  👉 Open a Support Case > Get Support > More Support Options > I can’t access my account > Other Issues > Fill in the details, then submit.


—
Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Thank you. I have followed that process and submitted my issue.

I will update this post later if I do or do not hear back.

Hi ​@damion 

That’s great to hear! To help you, you may provide me with the support case number so I can follow up on your behalf.

—
Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Case Number:

15701883

 

Hello ​@damion 
I appreciate that you provided the case number. It looks like an expert is already working on your case. I’ll keep an eye on it and make sure that your concern is resolved.

—
Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

The issue has been resolved.

Support was able to removed the appropriate account.

Thank you for your help.

Hi again, ​@damion 

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

 

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