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DocuSign Emails Not Being Delivered to Yahoo Mail Addresses

  • June 30, 2025
  • 6 replies
  • 453 views
M
New Voice
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Hi community,

We're currently experiencing an issue where DocuSign emails are not being delivered to Yahoo Mail inboxes. Users with Yahoo addresses are not receiving the signing or notification emails, while other email domains (like Gmail and Outlook) are working fine.

Has anyone else experienced this issue recently? Could this be related to DKIM/SPF settings or an issue on DocuSign’s sending domain?

Any advice or confirmation from the DocuSign team would be greatly appreciated.

Thanks,  
Masood Huraira

Best answer by Ma.Cubio

Hi ​@masood_huraira  — thanks for the heads up on this.

We’ve confirmed the issue, and our engineering team is actively investigating under ticket ID NOTIFY-4050. We know how disruptive this can be and really appreciate your patience.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates:
👉 Open a Support Case

Here if you need us!

—
Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

R

6 replies

Alexandre.Augusto
Docusign Employee
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Hello, ​@masood_huraira 

 

Take a look in this previous discussion about the problem mentioned by you. Since there are some possible reasons for the emails are not showing up in the Yahoo’s inboxes, this thread explains the possible reasons and respective solutions.

 

I hope that helps, if so, then I’d appreciate your Like here.

 

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • Answer
  • July 9, 2025

Hi ​@masood_huraira  — thanks for the heads up on this.

We’ve confirmed the issue, and our engineering team is actively investigating under ticket ID NOTIFY-4050. We know how disruptive this can be and really appreciate your patience.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates:
👉 Open a Support Case

Here if you need us!

—
Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

I
New Voice
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  • irentalvNew Voice
  • New Voice
  • July 17, 2025

The problem is still here. Yahoo email addresses do not receive the envelopes. Not even to a Spam folder. It costs us money.

K
New Voice
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  • kmwallhflNew Voice
  • New Voice
  • July 30, 2025

Still having the problem as well. 

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • July 30, 2025

Hello ​@irentalv ​@kmwallhfl 
I’m sorry that the problem is still unresolved. Rest assured, I’m here to help. 
To further check, please send me the envelope ID via private message. Thank you.


—
Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • August 11, 2025

Hello ​@irentalv ​@kmwallhfl 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!


Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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