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I am having trouble with a power form. It’s a tax form that we require and I updated it for 2025. The url worked fine before I swapped out the background pdf. Everything looks ok on the back end and boxes are all matched on the form, but when we use the url I get an unfillable pdf.

Hello ​@dsnrgal2016,

Thanks for reaching out here in the Docusign Community—great to have you here!

Since the form appears unfillable despite everything looking correct on the backend, I recommend creating a new PowerForm link from the updated template. This ensures the latest version of the form — including the new PDF and mapped fields — is properly reflected.

To do this:

  1. Open the updated template in DocuSign.

  2. Click Create PowerForm.

  3. Generate a new link from the template and test it.

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions and locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

 

Best, 

Jenny | Docusign Community Support 

 If this helped, mark it as “Best Answer” so others can find it too!

 

Hello ​@dsnrgal2016,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Regards,

Jenny |  Docusign Community Moderator

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