Hello ​@Adam Mono,

Thanks for reaching out here in the Docusign Community—great to have you here!

You can use Docusign’s ID Verification feature to require signers to prove their identity by uploading government-issued IDs (passport, driver’s license, etc.). The system also keeps an audit trail of the verification steps, which can support compliance and record-keeping.

Check out this article to learn how they work:  Docusign ID Verification

We can only provide general information about ID Verification features and electronic signatures, but we cannot offer legal advice or guarantee how authorities will interpret or accept the signatures.

Thanks for understanding. Let us know if you have more questions—we’re always here to help.

Regards,

Jenny | Docusign Community Moderator
If this helped, feel free to mark it as “Best Answer”!

Thank You! 

I’ve followed the link in your answer, then followed another link to “Send Documents With ID Verificition”, then another to “Recipient Identity Verification” then finally I’ve found out that I have to enable the Recipient Authentication in my Security Settings. So I went to the page that describes the Security Settings but the information where can I find these settings wasn’t there. But eventually I’ve found the Privacy and Security settings. There is nothing related to enabling Recipient Authentication on that page. I’m about to give up.

I’ve already spent hours looking for informations on how I can use this function, where can I find it, etc. Still no clue.

Hello ​@Adam Mono,

Thanks for getting in touch—we're really sorry to hear you ran into trouble with ID verification.

ID verification is available as an add-on for Standard or Business Pro eSignature plans purchased online. You can check by navigating to Admin > Plan and Billing.  Add-Ons to Your Subscription

If you're on an Enterprise plan, please contact your account team to inquire about purchasing the add-on.

Let me know if you have any questions.

Regards,

Jenny | Docusign Community Moderator

Thank you very much! Please help me with a few follow up questions:

• Does the Personal Plan fit the requirements of the ID verification add-on? Or it is available only from Standard or higher tiers?
• Is the ID verification add-on free / one-time purchase / subscription?
• In case it is not free, where can I get information of its pricing before upgrading my plan?

Hello ​@Adam Mono,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer " to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator

Hello ​@Adam Mono,

Please see my answer to your questions below;

Does the Personal Plan fit the requirements of the ID verification add-on? Or it is available only from Standard or higher tiers?

• Yes it is only available on Standard plan and higher tiers

Is the ID verification add-on free / one-time purchase / subscription?’

• The ID verification feature is an add-on

In case it is not free, where can I get information of its pricing before upgrading my plan?

• You may check this article for more information  Add-Ons to Your Subscription

Regards,

Jenny | Docusign Community Moderator

Hello ​@Jenny.Martin 

Thank you for your response!

1. I understand. It is reasonable.
2. I already knew it is an add-on, the question was whether it is free / one-time purchase / subscription.
3. I’ve read it. It seems add-ons are subscriptions despite the article does not say it explicitly.

May I get some information on how much I am going to pay for the ID verification add-on after I upgrade to the Standard plan?

Hello ​@Adam Mono,

For the ID verification feature, price starts at $2.50/ID verification attempt

Docusign Plans and Pricing

Let me know if you have any questions.

Regards,

Jenny | Docusign Community Moderator

Hello ​@Jenny.Martin!

• Are there any other costs related to the ID verification add-on?
• Standard tier’s monthly price + 2.50 USD / attempt covers it all?
• What do you mean by that the price STARTS from 2.50 USD?