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I’m having an issue with PowerForms that I’m assuming is user error, but can’t seem to track down the issue.  I’ve created a template with four signers that I have successfully tested.  I then create a PowerForm using that template, confirming the four named (but no email included) recipients, but when I use the URL to test the form, it goes directly to showing the documents without any fields to populate.  I am not prompted to fill in the names or email addresses of any signers.  I then receive a notice via DocuSign (as both administrator and including my email as receiving a copy) that the form has been completed.  The included documents are just the blank forms.  I have tested this by both using a different browser where I have never logged into DocuSign from and my personal computer that has never signed into my work account.

Any thoughts on where in the process I’m going wrong?  Thank you.

Hello ​@Kajtrapp,

Thanks for reaching out here in the Docusign Community—great to have you here!

To better assist you, could you please share a copy of the template you’re using to create the Powerform? You can send it to me via private message, this will help us check the signer roles and assigned fields to identify any configuration issues.

To Download Templates

Looking forward to helping you get this resolved.

 

Regards,

Jenny | Docusign Community Moderator


Just an FYI that this was resolved with DocuSign’s support.  I had five potential signers on my template and didn’t have a signing order set.  Once I designated the first signer, it worked fine, as someone needed to be set as first to decide whether there needs to be other signers.


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