Can i request to enable an Liveness detection on ID verification feature on my sandbox account?

Hello ​@bivusonode,

Thanks for reaching out here in the Docusign Community—great to have you here!

To enable this feature in the demo environment, please submit a support case to DocuSign. 👉 Open a Support Case

Note that this may be a paid feature—while it can be activated in the demo environment, production access requires inclusion in your subscription plan or purchase as an add-on.

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

Best,

Jenny | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Hello ​@bivusonode,

Thanks for getting back. 

Yes, the workaround to create a case if you only have a sandbox or free account is to use the “More support options” in the support center. But if you have an active paid account, you can follow the steps on the link I initially provided.

Regarding this, “I also tried to sign up separately, but it’s not working; I’m unable to sign up or log in. No specific error is shown during the process.” -- To confirm, are you trying to sign up for a paid account?

Looking forward to hearing from you.

Best,

Jenny | Docusign Community Moderator

Hello ​@Jenny.Martin ,

Got it, I have already sent the mail.

Regarding this, “I also tried to sign up separately, but it’s not working; I’m unable to sign up or log in. No specific error is shown during the process.” -- To confirm, are you trying to sign up for a paid account?
Ans => No, I have sign up as a sandbox account not paid account.

Thank you.

Hello ​@bivusonode,

Are you trying to use the same email address to sign up for the sandbox account? 

Jenny | Docusign Community Moderator

Hello ​@Jenny.Martin ,

Yes, same email address.

Thank you.

Hello ​@bivusonode,

Thanks for confirming. It’s likely the system isn’t allowing you to create a new account because the email you're trying to use is already linked to an existing one. You might want to try signing up with a different email address.

Regards,

Jenny | Docusign Community Moderator

Hello ​@bivusonode,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible. 

Regards,

Jenny | Docusign Community Moderator