@PierreG

Yes, all uploaded documents should remain in color by default.

Can you please explain how you upload the documents to Docusign eSignature? The default is that they are not converted to black & white and I have not come across this in the last seven years at Docusign. Therefore, curious in when this happens.

Hello, sorry my mistake. Sorted. Thanks.

Hi @PierreG,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hello, The problem was a user error, not a system error. I eventually figured it out and resolved the problem. Thanks.