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Maintain color when uploading

Forum|Forum|2 years ago
June 7, 2024
5 replies
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Hello, can anybody tell me if it is possible to upload documents in DocuSign in color? I noticed the default is to convert documents to black & white during upload. Tanks.

eSignature

Best answer by PierreG

Hello, The problem was a user error, not a system error. I eventually figured it out and resolved the problem. Thanks.

Michael.Rave

Docusign Employee

@PierreG

Yes, all uploaded documents should remain in color by default.

Can you please explain how you upload the documents to Docusign eSignature? The default is that they are not converted to black & white and I have not come across this in the last seven years at Docusign. Therefore, curious in when this happens.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

P

PierreG

Author

Conversation Starter

Hello, sorry my mistake. Sorted. Thanks.

A

Alejandro.Ramos

Docusign Employee

Hi @PierreG,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

P

PierreG

AuthorAnswer

Conversation Starter

Hello, The problem was a user error, not a system error. I eventually figured it out and resolved the problem. Thanks.

P

Patrick Brown

Newcomer

I need to have a document signed. It has Track Changes edits in which I want to retain and I want to retain the color. When I pull it in for signature, it converts all the colors of the edits to Black. Can anyone suggest a solution?

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