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Hi DocuSign Community,

I recently upgraded to the Professional subscription with the expectation that the Supplemental Document feature would be available, specifically the options for recipients to "Must View," "Must Accept," and "Must Read" documents included in an envelope.

However, I am currently unable to access these options when adding documents to my envelope, even after checking all available settings. I urgently need to send agreements where recipients must confirm they have read and accepted specific policies and procedures — ideally via either a supplemental document action or a checkbox validation setup.

Could you please confirm the following:

  • Whether the Supplemental Document feature is enabled for my account;
  • Whether my permission profile allows access to configure Supplemental Document actions;
  • If any additional configuration is required now that I’ve upgraded to the Professional plan.

For reference, I am located in Sydney, Australia, in case there are regional considerations. Your prompt assistance would be greatly appreciated.

Thanks in advance.

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Hello ​@AmyMCM,

Thanks for reaching out here in the Docusign Community—great to have you here!

To better assist you and verify your account, could you please send me a private message with your account number and email address associated with your account?

Looking forward to your response.

 

Regards,

Jenny | Docusign Community Moderator

 

 

Hi Jenny

 

Thank you for getting back to me, apologies i found your response in spam.

account number is ******22.

Hello ​@AmyMCM,

Thanks for providing your account information.

As per checking your current subscription plan, the Supplemental Documents feature is not included. To access this functionality, it must be purchased separately as an add-on.

We recommend contacting our Sales team to explore upgrade options and pricing. They’ll be happy to assist you with the next steps. https://www.docusign.com/contact-sales

Here if you need us!

 

Sincerely, 

Jenny |  Docusign Community Moderator

If this pointed you in the right direction, go ahead and click “Best Answer”!

 

Hello ​@AmyMCM,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Regards,

Jenny |  Docusign Community Moderator

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