Hello ​@gschultz,

Thanks for reaching out here in the Docusign Community—great to have you here. We know how frustrating unexpected errors can be, especially when everything seems set up correctly.

If you're encountering this error, it’s likely due to the "Custom email and language for each recipient" feature being enabled. To resolve it:

• Confirm the Web Form sender has the necessary permissions (see DocuSign’s article), or

• Uncheck "Custom email and language for each recipient" from your templates and create the webform again.

If the error still occurs after trying these steps, please don’t hesitate to submit a support case so our technical team can take a closer look and help further.  Open a Support Case

Should you require any additional assistance, feel free to reach out. Thank you!

Best,

Jenny | Docusign Community Moderator
If this helped, feel free to mark it as “Best Answer”!

Hello ​@gschultz,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer " to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator