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Out of nowhere we are now receiving the error message when someone submits a web form.
Account or user does not have permission to set recipient email notifications.
The account authorized to send as has an admin role and has the right permissions.
Solved
Web Forms error: Account or user does not have permission to set recipient email notifications.
+2- New Voice
Best answer by Jenny.Martin
Hello
Thanks for reaching out here in the Docusign Community—great to have you here. We know how frustrating unexpected errors can be, especially when everything seems set up correctly.
If you're encountering this error, it’s likely due to the "Custom email and language for each recipient" feature being enabled. To resolve it:
-
Confirm the Web Form sender has the necessary permissions (see DocuSign’s article), or
-
Uncheck "Custom email and language for each recipient" from your templates and create the webform again.
If the error still occurs after trying these steps, please don’t hesitate to submit a support case so our technical team can take a closer look and help further. 👉Open a Support Case
Should you require any additional assistance, feel free to reach out. Thank you!
Best,
Jenny | Docusign Community Moderator
If this helped, feel free to mark it as “Best Answer”!
- Community Moderator
- Answer
Hello
Thanks for reaching out here in the Docusign Community—great to have you here. We know how frustrating unexpected errors can be, especially when everything seems set up correctly.
If you're encountering this error, it’s likely due to the "Custom email and language for each recipient" feature being enabled. To resolve it:
-
Confirm the Web Form sender has the necessary permissions (see DocuSign’s article), or
-
Uncheck "Custom email and language for each recipient" from your templates and create the webform again.
If the error still occurs after trying these steps, please don’t hesitate to submit a support case so our technical team can take a closer look and help further. 👉Open a Support Case
Should you require any additional assistance, feel free to reach out. Thank you!
Best,
Jenny | Docusign Community Moderator
If this helped, feel free to mark it as “Best Answer”!
- Community Moderator
Hello
I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Jenny | Docusign Community Moderator
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