Web Forms error: Account or user does not have permission to set recipient email notifications.

Question

Out of nowhere we are now receiving the error message when someone submits a web form.

Account or user does not have permission to set recipient email notifications.

The account authorized to send as has an admin role and has the right permissions.

Jenny.Martin · Accepted Answer

Hello ​@gschultz,Thanks for reaching out here in the Docusign Community—great to have you here.We know how frustrating unexpected errors can be, especially when everything seems set up correctly.If you're encountering this error, it’s likely due to the "Custom email and language for each recipient" feature being enabled. To resolve it:Confirm the Web Form sender has the necessary permissions (see DocuSign’s article), orUncheck"Custom email and language for each recipient" from your templates and create the webform again.If the error still occurs after trying these steps, please don’t hesitate to submit a support case so our technical team can take a closer look and help further.👉Open a Support CaseShould you require any additional assistance, feel free to reach out. Thank you!Best,Jenny | Docusign Community ModeratorIf this helped, feel free to mark it as “Best Answer”!

Jenny.Martin · Answer

Hello ​@gschultz,I hope you're doing well.I'm following up on the above solution provided. Could you please confirm whether itaddressed your question? If it did,can you please mark it asBest Answer✅" to assist other users with similar inquiries and improve its visibility.Let us know if we can help with anything else.Wishing you a smooth rest of your day!Regards,Jenny |Docusign Community Moderator

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