​@iotakatpresident 

You can try open a new case without login.

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

What if I can't log into the Docusign Support Center to access my account or view past invoices?

You can reset your password on the login page by selecting Forgot password. If you still cannot log in after you try to reset your password, visit the Get Support page and navigate to More support options > I can't access my account. Select your product and fill out the form to contact support.

You can access invoices from your account if you are locked out or if you’ve downgraded to a Free account. Visit the Get Support page and navigate to More support options > I need a copy of my invoice > Complete and submit the form. Docusign will attempt to verify your information and send up to 24 copies of past invoices. If we’re unable to verify the information provided, a Docusign Support Expert will contact you as soon as possible for additional assistance.

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Hello ​@iotakatpresident,

We're sorry to hear about the account issue and support experience. Understandably, the situation is frustrating. 

I see the issue started when you regained access. An internal review by our Docusign Support team is necessary to address your situation, since this Community space focuses on general guidance. Were you able to successfully create a new case?

If you come across any challenges during case creation, please don't hesitate to send me a private message with your name, email address, and account number. Here for you!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hi ​@iotakatpresident,

I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!

Sincerely
Melanie | Docusign Community Moderator

Hi Melanie, 

Thank you for checking in. I was able to contact customer support but unfortunately they have been very unhelpful. I have been going back and forth with them for over a week now and they are still somehow unable to return my account to the upgrade I already purchased. They have asked me to buy it again, make a new account, change my location (which somehow got changed from US to Canada), and are now asking me to repurchase the upgrade again. I also have not gotten any explanation as to why any of these problems occurred with my account. I really hope they are able to restore it but I am getting very frustrated at their slow response time and lack of assistance. 

Hey ​@iotakatpresident,

Thanks for the update. So sorry for your experience. Can you please send me a private message of your name, case number, and email address linked to your account so I can check? Thanks! 

Sincerely
Melanie | Docusign Community Moderator

Hi ​@iotakatpresident,

Thanks for your message. I followed up on your case. Feel free to check back in if you haven't gotten any updates after 24 hours. Thank you!

Sincerely
Melanie | Docusign Community Moderator

Hello Melanie, 

I am still waiting  for a helpful response. I will message you privately about this matter.